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Working with, instead of against Airbnb
Working with, instead of against Airbnb

Airbnb is in the news again as government looks to apply regulations to the accommodation disruptor...

By Theresa Prins 10 Oct 2019

4 common customer service mistakes in hospitality
4 common customer service mistakes in hospitality

The hospitality industry is a complex one; it comes with high expectations for service excellence, whether that's from valuable conferences hosting hundreds to the intrepid single traveller looking forward to a relaxing break.

By Wynand Smit 27 Feb 2019

#BizTrends2019: What the hospitality sector should stay on top of for 2019
#BizTrends2019: What the hospitality sector should stay on top of for 2019

As part of Bizcommunity's BizTrends series, Sharmila Ragunanan, hospitality expert and group marketing manager for Dream Hotels & Resorts, dishes on hotel trends that will make the traveller experience even more exciting in 2019, and other industry developments that lie ahead.

By Sharmila Ragunanan 7 Jan 2019

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Newly revamped President Hotel pays tribute to Cape Town

Last month the President Hotel invited members of the press to view their newly refurbished floors, proudly paying tribute to the beauty of Cape Town...

By Juanita Pienaar 20 Nov 2018

Hospitality industry a leading employer in Kenya
Hospitality industry a leading employer in Kenya

A grim picture has recently been presented in a survey by the Kenya National Bureau of Statistics that of a whopping seven million Kenyans currently unemployed with only 1.4 million desperately looking for work...

By Josephine Wawira 21 Sep 2018

Is South Africa ready for the "smart" hotel room?
Is South Africa ready for the "smart" hotel room?

There's a race on internationally among big hotel groups to unveil hotels that feature rooms equipped with the Internet of Things (IoT) devices that can carry out a variety of tasks for guests. This state-of-the-art hotel experience will likely become commonplace globally, the question is, is South Africa ready for such a development?

By Danny Bryer 23 Jul 2018

How sporting events like the 2018 FIFA World Cup has benefited Africa
How sporting events like the 2018 FIFA World Cup has benefited Africa

We chat with Tim Smith, managing partner at HVS Consulting to find out more about how sporting events like the 2018 FIFA World Cup has benefited the African continent and its tourism industry...

By Robin Fredericks 13 Jul 2018

#YouthMonth: How to get a job in travel
#YouthMonth: How to get a job in travel

Natalia Rosa cites some of South Africa's leading travel professionals, and their words of wisdom on the travel industry...

By Natalia Rosa 18 Jun 2018

#WTMA18: Bringing Africa to New York and New York to Africa
#WTMA18: Bringing Africa to New York and New York to Africa

NYC & Company became a major blip on our radar when it locked in the first ever city-to-city partnership with Cape Town to boost tourism between the two iconic cities. We caught up with Makiko Matsuda Healy, MD of tourism market development, to find out what New York tourism is all about...

By Cari Coetzee 15 Jun 2018

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#Indaba2018: Creating experiences online

While technology is disrupting the tourism industry, it is also bringing with it benefits to the industry and the end user. By 2030, 1.8 billion tourists will visit the continent. Africa can greatly benefit from technology to grow its share of the global tourism market...

By Danette Breitenbach 22 May 2018

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#Indaba2018: Tourism's time in the spotlight

Indaba is a tourism trade B2B affair, but tourism in the African context is closely linked to infrastructural development within the individual countries that make up the continent...

By Danny Bryer 9 May 2018

#AfricaMonth: The rise of Nigeria - why we should be paying attention to this travel market
#AfricaMonth: The rise of Nigeria - why we should be paying attention to this travel market

There's an energy and dogged determination one feels when visiting Nigeria for the first time. It's that palpable can-do, roll-up-your-sleeves, hurry-up-and-wait atmosphere that is simply intoxicating...

By Natalia Rosa 8 May 2018

#WTMA18: Six trends driving growth and change in African tourism
#WTMA18: Six trends driving growth and change in African tourism

Each region is different and coping with different tensions. Mature economies have been struggling to maintain positive growth, and emerging markets have had their own challenges to deal with...

By Cari Coetzee 3 May 2018

The private members club set to transform Africa
The private members club set to transform Africa

The QSL Members Club will be an incubator for Africa's leading lights, an organic platform for ideas to be birthed, connections to be forged and for plans to be set in motion...

By Cari Coetzee 27 Mar 2018

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#MeetingsAfrica: All that Africa has to offer

Wowing the world with what Africa has to offer. That is the purpose of Meetings Africa...

By Danette Breitenbach 7 Feb 2018

#BizTrends2018: Top trends for hotel investors in 2018
#BizTrends2018: Top trends for hotel investors in 2018

Today's hotel developers are under constant pressure to 'future-proof' their respective hotel projects. We see this translate into the function and style of hotels under development, as well as those hotels that have recently commenced operations across the continent...

By Michelé de Witt 25 Jan 2018

#BizTrends2018: Visa openness the key to unlocking Africa's economy
#BizTrends2018: Visa openness the key to unlocking Africa's economy

While many parts of the world grapple with conversations around closing borders, there are murmurs of the opposite in Africa, a region renowned for its lack of visa openness and one that could see prosperity and growth if the barriers to travel were consciously broken down...

By Oz Desai 23 Jan 2018

What travel marketers need to know about Facebook's News Feed change
What travel marketers need to know about Facebook's News Feed change

In your dual role as travel marketer and Facebook consumer, the news that Facebook is going to 'clean-up' your News Feed will likely be met with a mix of joy and despair...

By Natalia Rosa 16 Jan 2018

Simone Kuhn, Carlson Rezidor Hotel Group's business development manager for Africa and Indian Ocean
#BizTrends2018: Advancing brands by aligning with the mindset of travellers

Carlson Rezidor Hotel Group's business development manager for Africa and Indian Ocean shares four top travel trends the group is aligning with to advance its brands...

By Simone Kuhn 11 Jan 2018

Gavin Tollman, CEO, Trafalgar
#BizTrends2018: 2018 travel forecast - seven trends to anticipate

In 2018, there will be an increased swathe of people fully engaged in the sharing economy, communicating to the world the wonderfully enriching experiences that they have discovered...

By Gavin Tollman 9 Jan 2018

Image by Sopotnicki (Image Supplied)
Tourism grows in prominence as African governments position the sector in their agenda

With improved investment and aggressive positioning in both the public and the private sector's growth agenda, the sky - for destination Africa - is the limit...

By Josephine Wawira 5 Dec 2017

Chris Lehane, head of global policy and public affairs for Airbnb © .
Airbnb in Africa for the long haul

Airbnb's Chris Lehane elaborates on how Airbnb plans to expand into Africa, comments on some of the travel and tourism trends coming up and explains how a global brand such as Airbnb remains relevant, resilient and innovative...

By Juanita Pienaar 1 Nov 2017

Airbnb's Chris Lehane and CiTi's Joshin Raghurb
Airbnb's authentic experiences boost local communities through technology

Airbnb's Chris Lehane and CiTi's Joshin Raghurbar took part in a conversation on how, through technology, tourism can generate new economic opportunities and authentic experiences...

By Robin Fredericks 26 Oct 2017

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US revokes economic sanctions against Sudan: What it means for hospitality businesses

News of the revocation of economic sanctions against Sudan by the United States government is music to the ears of businesses and investors interested in Africa's third largest country...

By Josephine Wawira 18 Oct 2017

#EntrepreneurMonth: Handcrafting bespoke luxury experiences across Africa with the Holts
#EntrepreneurMonth: Handcrafting bespoke luxury experiences across Africa with the Holts

Concepts Collection creates unforgettable luxury experiences. We chat to Christina and Richard Holt to find out how it all started and what it takes to run one of the leading luxury brands in SA...

By Cari Coetzee 16 Oct 2017

#THINCAfrica: Developing Africa's hospitality professionals of the future
#THINCAfrica: Developing Africa's hospitality professionals of the future

Associate Dean and Professor at ESL, Dr Achim Schmitt, participated in a panel discussion on HR and education issues in the hospitality industry at the THINC Africa conference...

By Cari Coetzee 13 Sep 2017

#THINCAfrica: An economic rethink on domestic tourism
#THINCAfrica: An economic rethink on domestic tourism

CEO of Tourism, Sisa Ntshona shared his thoughts on global and local tourism and how we, as locals, can do our part in helping the South African economy through travelling locally...

By Robin Fredericks 12 Sep 2017

Enver Duminy, CEO, Cape Town Tourism
Cape Town Tourism one of the top 25 tourism websites in the world

The site's user experience is outstanding, and that use of rich content such as video and tapping into global travel trends are what contribute to the site's success...

By Enver Duminy 22 Aug 2017

Simone Kuhn, Business Development Manager for Africa & Indian Ocean, Carlson Rezidor Hotel Group
#WomensMonth: In the business development driving seat with Simone Kuhn

We chat to Simone Kuhn, Carlson Rezidor Hotel Group's business development manager for Africa and Indian Ocean and one of Africa's Top 100 Women in Tourism...

By Cari Coetzee 14 Aug 2017

David Germain, Director: Africa and America's Seychelles Tourism Board and Amanda Lang, marketing manager, Alphonse Island.
Speed networking at the Seychelles Roadshow

We caught up with the director for Africa and America's Seychelles Tourism Board and marketing manager for Alphonse Island at the Seychelles Roadshow, to find out more about MICE services and its positioning within the Seychelles...

By Robin Fredericks 26 Jul 2017

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