Customer expectations outpace brand experiences
Customer expectations outpace brand experiences

Acceleration of digitisation raises the bar for companies to innovate - or be left behind...

By Hans Zachar 2 days ago

Angela Quintal of the CPJ. Image ©
My nasty encounter with Tanzanian repression

Muthoki Mumo and I are journalists turned press freedom advocates for the Committee to Protect Journalists. We embarked on a 10-day visit to Tanzania, primarily as a networking and fact-finding mission to gauge media freedom in Magufuli's Tanzania. We had nothing to hide, and even had a letter of invitation from the government-recognised press regulator. But then I heard a knock on my hotel room door...

By Angela Quintal 10 hours ago

#Africacom2018: Changing the telco strategy for 4IR

In order for Africa to leap into the Fourth Industrial Revolution, industry players must re-calibrate their telco strategy...

By Evan-Lee Courie 17 hours ago

Africa's women entrepreneurs honoured at AWIEF Awards

The AWIEF Awards this weekend celebrated the achievements of women entrepreneurs and innovators across the African continent...

2 days ago

'Women of Africa are our most valuable, untapped resource'

The women of Africa are our most valuable, untapped resource, the AWIEF 2018 conference heard...

By Louise Marsland 9 Nov 2018

Media activist Angela Quintal reported to be safe

Media activist and former South African journalist and editor, Angela Quintal, has been interrogated in Tanzania...

By Louise Marsland 8 Nov 2018

#Africacom2018: What's really chewing up your data

"I never subscribed for that, now all my data is gone!" It's a common call centre complaint, and also the basis of a highlight of the AfricaCom 20/20 track: The keynote address by Dimitris Maniatis, head of Secure-D at Upstream, who revealed the scary reality of smartphone data fraud...

By Leigh Andrews 1 day ago

#EntrepreneurMonth: RentMyRide owns the adventure

RentMyRide is empowering locals by giving them the tools for a low-touch small business and creating competition for conventional car rental companies...

By Evan-Lee Courie 1 day ago

New TV showcase to market Senegalese football

StarTimes inked a 10-year deal with Senegalese Professional Football League...

1 day ago

#EntrepreneurMonth: Easy access to criminal records, identity verifications

MyImprint, a tech startup that provides easy access to criminal record and identity verifications, is the first of its kind to innovate a digital consent verification system in South Africa...

By Evan-Lee Courie 2 days ago

#FairnessFirst: Why investigative journalism and media freedom matters

It's becoming harder than ever to 'kill the story' in these technologically advanced times...

By Leigh Andrews 2 days ago

Joburg Film Festival showcases African films

Joburg Film Festival opened on Friday with Kenyan feature film, Rafiki...

2 days ago

CPJ calls on Cameroon to drop charges against Mimi Mefo

The Committee to Protect Journalists has called for Cameroon to drop all charges against Mimi Mefo...

2 days ago

The amazing story behind Joe Public, Africa's number one ad agency

When Pepe Marais was saved by a surfer two decades ago, no one could have guessed they'd start a business together...

By Brendan Seery 9 Nov 2018

Detained CPJ staffers released in Tanzania

The Committee to Protect Journalists has welcomed the release of staffers Angela Quintal and Muthoki Mumo, who have safely left Tanzania...

9 Nov 2018

Social media mining: Critical to CX management in the digital age

As markets become increasingly globalised, saturated and competitive in the digital age, great focus is being placed on the customer experience (CX)...

By Julian Thomas 8 Nov 2018

2019 Prism Awards calls for entry

The 2019 Prism Awards will celebrate 22 years of public relations excellence next year and is calling for entries...

7 Nov 2018

Startup challenge for Africa returns

It is essential to promote entrepreneurship both qualitatively and quantitatively in South Africa and Total is bringing back its Startupper of the Year Challenge to 40 African countries...

7 Nov 2018

Telcos are the real media giants in Africa

Google and Facebook own the most popular media platforms online. As the two most dominant players in the online advertising space globally...

By Emeka Enwere 8 Nov 2018

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