9th Annual African Customer Experience Conference and Awards
The Africa Service Excellence Awards
The Africa Service Excellence Awards is the most prestigious recognition event for customer experience excellence on the continent. Now in its ninth edition, the Awards celebrate organisations who have not merely talked about CX — they have transformed it. The Africa CX Awards exist to honour those who have made that commitment, and to inspire the rest to follow."
2026 Annual African Customer Experience Conference & Awards
26–28 August 2026 | Sandton, South Africa
Africa’s premier CX event, now in its 9th edition, brings together 200+ senior leaders from 19+ countries. Theme: “Connect and Thrive: The Digital Experience” — exploring how African organisations can harness digital transformation while keeping customer experiences human, personal, and culturally resonant. The three-day programme features keynotes, masterclasses, workshops, networking, and a black-tie Awards Gala celebrating CX excellence across the continent. Co-hosted with Customer Experience South Africa and organised by the Chartered Institute of Customer Management (CICM).
26-28 August 2026: 26 August 2026 to 28 August 2026Time: 08:16 - 22:10
Venue: Protea Hotel, Johannesburg
Cost: USD 1,100 with accommodation and USD600 without accommodation
More info:
Protea Hotel Johanesburg Balalaika Sandton
Contact: Shelter Chiputura
Company name: Chartered Institute of Customer Management
Telephone number: +263783814123
Email address moc.labolgamcic@retlehs
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