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Chatbots can be utilised to enhance customer experience. PIUS UTOMI EKPEI/AFP via Getty Images
Customers at an ATM at a branch of South Africa's Standard Bank in Cape Town, 15 March, 2016. Reuters/Mike Hutchings/File Photo
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West African leaders and officials stand for a photo at the Ecowas extraordinary summit on terrorism in Ouagadougou, Burkina Faso. Reuters/Anne Mimault
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Herbert Wegwe, CEO, Access Bank
Bank buildings rise above the business district of Lagos. Banks must effectively communicate the impact of their engagement with women. Tim Graham/Getty Images
Bizcommunity and NSP Consultants congratulate BizListing winners!
A man makes a payment from his mobile phone for basic food items including bread at a local tuck shop in Epworth, on the outskirts of Harare. Photo by Jekesai Njikizana/AFP via Getty Images
Tijsbert Creemers, managing director and partner, Boston Consulting Group

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