Hager outlines five key elements for an organisation and a change manager to consider for a successful compliance project.
“We need to understand and consider the time that people need to process concepts and processes, and we need to reiterate the same message in different formats,” says Hager. “An organisation is a complex environment that is made up of different kinds of people, on different levels, and from different sub-cultures – and all of these elements affect understanding.” If people don’t understand, they won’t engage.