The leap in attention for employees – the only audience to see an increase – seems to be driven by concerns over three main threats: government or legislative changes (#1 threat), lack of available talent (#2 threat) and cyber crime (#3 threat). It may also be a response to very low confidence levels when it comes to their ability to attract (2nd lowest CI Score) and retain (4th lowest CI Score) the best talent.
Employees have a crucial role in ensuring compliance with regulations and essential cyber protection practices. As a result, the report’s findings are a clear signal that leaders see employees as a vital ingredient for success. In fact, attracting the best talent ranked highest as the criteria that will have the most influence on success in 2018 – just ahead of the strength of the global economy. It was three times higher than disruptive competition, which declined to almost half its 2017 score.
Despite a lower than average confidence in ability to attract and retain the best talent, business leaders remain surprisingly optimistic about their ability to satisfy customers, rating it as their top source of optimism for 2018. However, leaders indicate only moderate confidence (CI Score of 26.4, 1.1 points above average) in ability to increase productivity by energizing and engaging employees.
“When you look at the data, you start to see some very interesting contradictions and inconsistencies which highlight global uncertainty,” said Todd Lynch, managing director of Worldcom Public Relations Group. “As engaged employees are fundamental to delivering a great customer experience, the report suggests that leaders’ confidence in the ability to satisfy customers might be misplaced if they struggle to retain their best talent. The combination of issues uncovered places the employee front and center for global businesses like never before. It is for this reason we believe 2018 will be the year of the employee.”
Available in its entirety at https://worldcomgroup.com/confidence-index, the Worldcom Confidence Index also highlights key issues and trends, and uncovers interesting differences in the confidence levels of respondents across 18 demographic categories, including business roles, ages, gender, business size, geographic presence and more. Highlights of the 2018 Confidence Index include:
“The high-level challenges and opportunities identified in Worldcom’s first global confidence survey provide the insights and knowledge necessary to help CMOs and CEOs make informed and knowledgeable decisions,” said Patrik Schober, group chair of the Global Board, Worldcom Public Relations Group. “We believe this report highlights what’s on the C-suite’s mind and focuses on the challenges and opportunities impacting their future actions and outcomes.”
The global report was conducted by two independent research companies, Research Now and 3Gem, and gathered responses via an online survey in six of the G7 countries (France, Germany, Italy, Japan, United Kingdom and the United States) as well as China. The methodology resulted in a total of 585 responses (167 America; 106 Asia; 312 EMEA) from leaders of all ages and business sizes.
The report concludes with an analysis of the issues and key recommendations that business leaders can implement to increase their probability of success in 2018.
