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Engen opens its first pharmacy concept in Kenya

In partnership with Payless Pharmacy, Engen has launched its first pharmacy-service station concept at its Hurlingham branch in Nairobi, Kenya...

20 Sep 2017

Major travel trade shows team up to attract global buyers

Africa's Travel Indaba and We Are Africa has entered a partnership which will see the two trade shows bringing the world to South Africa to experience a range of travel products and services for two weeks every May...

27 Jun 2017

Times Media has a new name

Shortly after moving premises from Rosebank to Parktown, Times Media Group today announced that it is operating under a new name...

12 Jun 2017

Sodexo and Jumia Food Kenya partner on mobile payment solution for employees

Sodexo Group has signed a new partnership with Jumia Food Kenya to offer employers a seamless mobile solution dubbed M-Kula...

8 Jun 2017

Egyptian online grocery startup GoodsMart raises $750k

Egyptian online grocery service GoodsMart has raised $750,000 in funding from Algebra Ventures, which will go towards growing its operational capacity...

By Tom Jackson 3 May 2017

Making customer feedback pay off

The entire customer journey, whether in sales or customer service, must be as seamless as possible and working with feedback from your customers is the best place to start...

By Wynand Smit 20 Mar 2017

Countdown to Food & Hospitality Africa

The second Food & Hospitality Africa (F&HA), powered by Hostex, will open at Gallagher Convention Centre on 7 May 2017...

7 Mar 2017

The mobile landscape - looking at 2017 and what e-retailers could expect

Truth be told, we've been waiting for quite some time for the inevitable 'mobile boom' all the trend analysts, commentators and everyone in-between has been telling us about for the last six years...

By Graham Du Plessis 9 Dec 2016

Domestly adds to its accolades

On-demand cleaning services startup Domestly nabbed the Best Disruptive Innovation Award at this year's AppsAfrica Awards hosted in Cape Town...

17 Nov 2016

DHL acknowledges importance of customer service for African businesses

It is safe to say that poor customer service can seriously affect a company's bottom line...

12 Oct 2016

Customer service eclipses products, services as number one customer consideration

Businesses used to compete against one another on one of three fronts: price, quality of product or service, or superior marketing. In the digital age, these factors are taking a back seat to something that is altogether more difficult to define...

26 Aug 2016

[Biz Takeouts Lineup] 187: marcusbrewster launches SA's first on-demand PR service

Tune in to the Biz Takeouts Marketing & Media radio show on 25 August 2016, from 9-10am, as show host Warren Harding chats to Marcus Brewster...

24 Aug 2016

[Biz Takeouts Lineup] 185: Four step check-list for SMEs looking to jump into online retail

Tune in to the Biz Takeouts Marketing & Media radio show on 18 August 2016, from 9-10am, as show host Warren Harding chats to Matt Roux...

17 Aug 2016

[TrendTalk] Branding for good

There is no doubt the tide has turned in marketing, with products and campaigns from big brands working hard at providing solutions to societal problems...

By Louise Marsland 13 Apr 2015

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International

QNet boosts direct selling operations in Tanzania

Asian direct selling company, QNet, is expanding its operations into East Africa. The company, which forms part of the $200 billion global direct selling industry, aims to offer quality consumer products and elevate standards of living by encouraging the spirit of entrepreneurship.

2 days ago

Food labelling pact aims to cut food waste

NEW YORK, US - Many of the world's largest retailers and food companies have agreed to better labelling of products by 2020 in a bid to radically cut food waste, they announced Wednesday.

2 days ago

Hot new talent lights up Milan Fashion Week

MILAN, Italy - Fashion week roared into Milan on Wednesday with a line-up of hotly anticipated shows from fresh talent as well as luxury titans ranging from Moschino to Armani, who are battling for their share of a rebounding market.

3 days ago

Toys 'R' Us files for bankruptcy

NEW YORK, US - Retailer Toys 'R' Us has filed for Chapter 11 bankruptcy protection in a US court, the company said, amid heavy debt and a tough environment for brick-and-mortar stores. The chain which sells toys and baby products in the United States as well 38 other countries and jurisdictions joins other traditional retailers that are struggling to compete with the likes of Amazon.

19 Sep 2017

Gaps in customer intelligence, delivery limiting opportunities - new CMO report

New research from Chief Marketing Officer (CMO) Council, SAP Hybris and SellingPower magazine indicates that sales and marketing need to own customer experience strategy, as only 7% of sales leaders and 9% of chief marketing executives view themselves as the owner of the customer experience, leaving this vital revenue-directing opportunity area without oversight and collective direction.

19 Sep 2017

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