Individualisation: The powerful trend shaping retail customer experience

Rising inflation. Record petrol prices. A VAT increase. A technical recession. SA consumers are feeling the pinch as a confluence of forces put immense pressure on their wallets...

By Ian Steyn 3 days ago

Survey reveals most consumers have underwhelming digital experiences

Across all industries, at least 84% of consumers say their experiences with using digital tools and services fall short of expectations...

8 Oct 2018

Lifting the lid on the black box of informal trade in Africa

The share of internal trade in Africa remains low, as reflected by official statistics. This is despite numerous regional trade agreements that have led to tariffs removal within the trading blocs...

By Joachim Jarreau, Cristina Mitaritonna and Sami Ben 26 Sep 2018

Smart checkout tech to exceed $45bn transactions by 2023

Retail spend at frictionless payment stores like Amazon Go will grow from an estimated $253 million in 2018 to over $45 billion by 2023, as retailers strive to eliminate queues...

25 Sep 2018

Growth in soft drinks expected for sub-Saharan Africa

Despite the challenges presented by changing consumer habits, sugar taxation and increasing public pressure for healthier beverage options on the shelf, the soft drinks industry remains extremely optimistic...

19 Sep 2018

Nielsen launches virtual shopper research in SA

South Africa has become the first country on the African continent to launch Nielsen's new SmartStore virtual shopper technology...

Issued by Nielsen 12 Sep 2018

SA's growing appetite for convenience an opportunity for retailers, manufacturers

South African consumers are facing an increasingly stressful, time-starved lifestyle which has created a burgeoning demand for convenient solutions that can help simplify their lives...

12 Sep 2018

Nielsen Smartstore: Keeping up with shoppers today and tomorrow

Shoppers are changing at such a rapid pace, and while there are many methodologies to understand shoppers, a tool to help us move with the rapidly changing shoppers is needed...

By Danette Breitenbach 29 Aug 2018

IoT and ERP combine for improved food traceability

The Internet of Things (IoT) and its impact on food traceability will be instrumental in addressing everything from world hunger to improving food safety...

By Stuart Scanlon 8 Aug 2018

Study reveals size of SA retail market is 23 million square metres

According to a recent study conducted by MSCI on behalf of the SACSC, the current size of the South African retail market is estimated at around 23.4 million square metres (sqm)...

27 Jul 2018

Budweiser most talked about brand on Twitter during Fifa World Cup

With the 2018 Fifa World Cup Russia officially over, it has been revealed that iconic beer brand, Budweiser's digital strategy has propelled them to become the most talked about brand during the tournament...

25 Jul 2018

#MobileCommerce: E-commerce starts to connect with South African consumers

With the rise of e-commerce in South Africa taking some bold steps during the last few weeks with the merger of Superbalist and Spree, it seems that mobile e-commerce may finally be on a path to reaching its full potential...

By Gareth Paterson 24 Jul 2018

How technology is transforming the retail business

The world is in a grip of an entrepreneurial revolution, and with African startups raising in excess of $200 million in 2017, it's clear that the culture of innovation is alive and well on our continent...

By Andre Rosslee 3 Jul 2018

African consumers are experiencing a mobile mind-shift

African consumers today rely on their mobile devices not just for communication but to perform a growing range of functions online; provided they get a seamless end-to-end experience...

26 Jun 2018

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