Effective office communication and documentation short course

Do you schedule meetings, draft minutes, and electronic communication, manage the telephone,
and solve challenges at the office? Join us and refine these important skills.

Register by 10 September to join the 1 October intake of this course.

What is the focus of this course?
This course will equip you to write concise and informative emails, listen actively and with insight during meetings, record meetings, draft minutes, and conduct engaging telephone conversations rooted in solid communication strategies.

This course focuses on:
• creating proficient internal and external electronic communication
• developing problem-solving skills and techniques to handle queries, complaints, and difficult situations
• gaining a thorough understanding of your role in the cycle of meeting procedures – who are the role-players
• how to identify items of importance when compiling professional agendas
• cultivating even sharper skills to manage meetings with confidence and draft effective minutes
• the importance of time management, goal setting, and teamwork

Who should attend and what are the career benefits?
This entry-level course is aimed at people who do not speak English as a first language, but who function in a working environment where English is used. Upskill and start writing great emails, agendas, and minutes. To ensure optimal learning, we limit the number of participants. The live online sessions are complemented by online learning, and certain aspects of the course are assessed.

Register by 10 September to join the 1 October intake of this course. Visit this link to register: https://languagecentre.sun.ac.za/product/effective-office-communication-and-documentation/

OR click on our company name, SU Language Centre (Comms Lab), below.

Date: 01 October 2026 to 29 October 2026
Venue: online and in person in Stellenbosch, Stellenbosch
Cost: R5 750.00