For four years, #SocialPlaces has been revolutionising AI in customer interactions. From customer responses to sentiment analysis and intuitive reports, we’ve been the game-changers. Today, we’re thrilled to launch our updated AI Responses & Sentiment Analysis powered by ChatGPT & BARD! 20 Nov 2024 Read more In today’s digital landscape, brands with multiple locations face a unique challenge: maintaining a consistent and compelling online presence across all their outlets. This is where local pages empower your multi-location brand to thrive in the local search landscape. 31 Jul 2024 Read more Social Places, a leading SA martech agency, operating in over 40 countries and working with 300+ global enterprise brands, is proud to announce the introduction of our newest social suite feature, Asset Bank. Asset Bank is a powerful and user-friendly tool that allows businesses to store, organise, and manage all their digital assets in one place. 1 Sep 2023 Read more Last call to have your say! The Social Places 2023 Digital Marketing and Customer Journey Survey is coming to a close in less than 2 weeks. We need YOUR input on what drives South African consumers to search, interact and essentially choose which businesses they support. Oh, and we also have to choose the winner for the epic prize of a R5000 Takealot Voucher! 24 Jan 2023 Read more Introducing Briefing Journeys by Social Places: Our brand-new briefing workflow tool forms part of the My Hub suite. 24 Nov 2022 Read more Do you know what your customer's experience is with your brand? Do you know about it while the customer is interacting with your brand? 16 Sep 2022 Read more The results of our 3rd annual survey are in and we have compiled everything into our Digital Marketing and Customer Journey Report. 16 May 2022 Read more Hello from the Social Places team, it is that time of the year again - yes the holidays, but also our Annual Landscape Review Survey! 10 Dec 2021 Read more There have been a number of updates made to the Google maps platform that allows businesses and brands to take more control of their digital presence and optimise their listings to improve foot traffic and drive sales in stores. 26 Nov 2021 Read more Leading marketing technology agency, Social Places, is proud to announce an exclusive integration and partnership with SA's premier brand feedback platform, HelloPeter. 6 Sep 2021 Read more If you're a franchised business, deciding on where and how to spend your media budget can be challenging. With an array of platforms and media targeting options it's important to remember to have a strategy that not only creates brand awareness but also drives traffic to individual physical locations. Google has recently launched their new Google Local Ads and with 94% of consumers choosing Google over other mapping platforms, it's easy to see why the Social Places Media team strongly recommends using this ad type. 28 Jun 2021 Read more Leading SA marketing technology agency, Social Places, has introduced a community management portal to complement its existing reputation management software. The reputation suite also aggregates reviews from across multiple channels, manages in-store and website feedback, chatbot conversations as well as email and telephone cases - creating a holistic customer care solution for multi-location brands. 21 Jun 2021 Read more Since the outbreak of Covid-19 and the introduction of lockdown, only essential businesses have been able to operate under certain guidelines and only at certain times. With this in mind and new industries now able to open up, large-scale advertising is not as cost-efficient or effective and businesses are needing to communicate local messaging, hygiene practices and information such as 'latest opening times', which require updating on an individual store level. It has also become increasingly important for businesses to understand, in real-time, what their customers are saying about the changes they are making in-store. 3 Jun 2020 Read more Leading MarTech company, Social Places, who drive the use of consumer review management, reputation management and location-based marketing has expedited the functionality of their artificial intelligence feature to go live with the "Red Flagging" of any urgent topics including: disease, Coronavirus, COVID-19, hygiene, racisms, theft, assault, drugs as well as other important keywords that could have brand damaging implications for South African companies. 18 Mar 2020 Read more Social Places has released its first Annual Online Review Survey results, which show that South African consumers are well up to speed with their international counterparts regarding online reviews and local messaging. 22 Jan 2020 Read more Social Places, a MarTech company driving the use of location-based marketing and reputation management for multi-location and franchised brands, is carrying out the country's first Online Review Landscape Survey and is calling on South Africans to take part. 2 Dec 2019 Read more Improving online review ratings is a strategic necessity for franchises and multi-location brands as more customers engage with them via online listings - and expect a response. 18 Nov 2019 Read more Positive online restaurant reviews and recommendations from customers can be highlighted with Premium listings on TripAdvisor to improve visibility and reputation. 30 Oct 2019 Read more An effective strategy for responding to online reviews is good for business and can help companies enhance their reputation and improve operations. 15 Oct 2019 Read more Increased demand for data-driven location-based marketing spurs triple-digit growth for Social Places, a self-funded SA martech success story. 13 Sep 2019 Read more Technology-enabled local marketing strategies help leading franchises grow at a rate three times faster than competitors. 26 Aug 2019 Read more |
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