IT Support Technician

Job description

• A minimum of a diploma or NQF level 6 in information technology or related field.
• Up to 3 years’ experience in IT user support.
• Microsoft Desktop support administrator certification.
• MCSE – Cloud platform and infrastructure certification.
• ITIL practitioner certification.
• ISO27001 information security management certification.
• Experience with Microsoft Azure Cloud and Microsoft 365.
• Strong technical troubleshooting and problem-solving skills.

• Provide first-line technical support for hardware, software, and cloud-based systems.
• Troubleshoot and resolve IT issues across the organisation.
• Manage and resolve user queries end-to-end within SLA timelines.
• Perform installation, configuration, and maintenance of IT equipment and systems.
• Support onboarding by setting up equipment for new employees.
• Maintain and repair system applications to ensure usability.
• Update IT service management systems and track support progress.
• Adhere to ITIL processes and asset management policies.
• Collaborate with IT teams to resolve escalated issues.
• Provide after-hours standby support on a rotational basis.

Requirements

• Cloud computing,
• IT support,
• Microsoft Office,
• Technical support,
• Troubleshooting,
• Cisco systems,
• Hardware management,
• Microsoft Azure