Senior Retail Manager

• A dynamic South African company focused on simplifying and enhancing the car buying and selling experience.

• We are currently looking to appoint an experienced Senior Retail Manager to lead operations at our dealership. The ideal candidate will be responsible for managing a dynamic team of sales staff, driving performance and ensuring exceptional customer service across all departments.

• Oversee daily operations of the dealership, ensuring smooth and efficient functioning
• Lead, motivate and manage a team of sales staff to achieve performance targets
• Implement and monitor sales strategies, promotions and customer engagement initiatives
• Manage inventory levels, rotation and merchandising standards
• Ensure compliance with health, safety and regulatory requirements
• Analyse sales reports and KPIs to identify growth opportunities and operational improvements
• Handle customer queries and complaints professionally and promptly
• Collaborate with suppliers, logistics and finance teams to optimise store performance
• Conduct regular staff training and performance evaluations

• Minimum 10 years’ experience in retail management, preferably in a hypermarket or large-format store
• Proven leadership and team management skills
• Strong understanding of retail operations, merchandising and customer service
• Excellent communication, interpersonal and problem-solving abilities
• Proficiency in retail systems and reporting tools
• Ability to work under pressure and adapt to a fast-paced environment
• Tertiary qualification in retail management or business administration
• Compliance
• Customer service
• Management
• Operations
• Reporting
• Retail
• Retail management
• Sales