Technical & Systems Trainer

Job description

• A Diploma or Bachelor’s degree in Human Resources, Management Sciences, or Social Sciences with a focus on Higher Education and Training, or any other relevant field.

• Microsoft Certification as a Trainer will be considered essential.

• Experience in the legal or professional services industries is preferred.

• A minimum of 5 years’ experience in training.

• A minimum of 5 years’ experience in systems training, specifically on Office 365.

• Responsible for training all firm users on software applications through various formats, including in-person, online, and hybrid delivery.

• Identifies skill gaps and designs tailored programs, creating and updating training materials for new software releases.

• Plans and organizes training sessions, including onboarding for new partners and staff, and trains support teams to enhance user assistance.

• Uses best practices and technology to deliver effective training and maintains an up-to-date e-learning library of systems training content.

• Maintains detailed training records in line with standard operating procedures, evaluates and reports on effectiveness, and implements improvements as needed.

• Works with IT and stakeholders to align training with firm objectives and ensures content reflects current needs.

Requirements

• Coaching

• Compliance

• Data Analysis

• Human Resources

• Information Systems

• Learning and Development

• Operating Systems

• Software

• Technical Training

• Training