Guesthouse Administrator

Location: Sunset Beach, Milnerton, Cape Town

About us:
We are a guesthouse committed to providing exceptional hospitality and a welcoming environment for all guests. We are looking for a hands-on and detail-oriented Guesthouse Administrator to lead the daily operations, ensure outstanding guest experiences, and uphold our standards of service and excellence.

Key responsibilities:

• Oversee daily operations of the guesthouse including reservations, housekeeping, and guest services.
• Facilitate guest check-ins, check-outs, and respond to all guest queries in a professional manner.
• Facilitate and support housekeeping and maintenance to ensure cleanliness and upkeep of the property.
• Coordinate vendor services and manage supplier relationships.
• Monitor booking platforms and update availability and pricing.
• Handle complaints and ensure prompt resolution of issues.
• Maintain stock levels of supplies and amenities.
• Prepare and manage budgets, expenses, and petty cash.
• Ensure compliance with health and safety regulations.

Requirements:

• Proven experience in hospitality, hotel, or guesthouse management (minimum 2–3 years).
• Strong communication and customer service skills.
• Excellent organizational and time management abilities.
• Familiarity with booking systems (e.g. Booking.com) is an advantage.
• Ability to lead and manage a small team effectively.
• Flexible and able to work weekends and public holidays.
• Professional, hands-on, and committed to excellence.
• Experience in marketing and tourism

What we offer:

• Competitive salary package.
• Friendly and supportive work environment.
• Opportunity to take ownership and grow with the business.
• Accomodation

Posted on 11 Aug 10:28, Closing date 31 Aug