IT Manager

Job description

• Lead and develop technology strategic plans and implementation strategies.
• Investigate and implement new technologies that ensure the business can meet its goals and objectives.
• Actively participate as a member of the Management Team.
• Develop and manage all aspects of IT operations, business systems, and IT infrastructure.
• Establish and maintain configuration management by identifying and documenting the components of the environment and the relationships between them.
• Work with Department Managers regarding their reporting and ICT needs.
• Manage the IT Administrator and set priorities between implementation, maintenance, and operations.
• Ensure users operate computers within the IT policy and guidelines.

• Respond quickly to genuine business needs to deliver a sustainable business advantage.
• Deliver complete gap analysis covering both IT and commercial issues.
• Manage changes as a quantifiable and qualitative package.
• Facilitate the introduction of new services through training, documentation, and user groups.
• Smoothly deploy reliable new services.
• Deploy new services on time.

• Maintain the integrity of systems by ensuring applications and ICT infrastructure is secure and not vulnerable to attack/misuse.
• Establish and maintain an appropriate ICT disaster recovery capability and business continuity plans.
• Ensure Web performance and functionality are maintained and enhanced to meet business needs.
• Administer the Windows Servers/Apple Servers/Print Server.
• Administer LAN/WAN, VPN, and data communications architecture across multiple sites.
• Establish and monitor Service Level Agreements.
• Oversee telecommunications.

Requirements

• A tertiary qualification is highly desirable.
• MSCE or a relevant IT qualification.
• 7 Years of experience in the IT department.

• Extensive knowledge of information and telecommunications technology, current and emerging trends.
• Demonstrated ability to think strategically and work with senior management.
• Experience in managing a small IT team.
• Proven project management skills
• Proven prioritization and troubleshooting skills
• Exceptional customer service attitude
• Ability to establish good working relationships with both employees and suppliers
• Proven budget management skills.