Below are highlights of a few key trends set to impact South Africa’s tourism industry in 2020.
Multi-generational travel is set to continue through 2020 and tourism marketers will constantly need to reframe what the traditional travel family unit looks like, says Sharmila Ragunanan, Marketing Manager of Dream Hotels & Resorts.
She explains that these days, it’s not just two parents and their children going away together. Cousins, aunts, uncles and grandparents are embarking on multi-generational family holidays, too. “At times it can even be a single parent, one child and a grandparent.”
Milestone birthdays and anniversaries are an opportunity for local families to reunite their whole brood. Marketers take note. Ragunanan highlights that grandparents, in particular, yearn to maintain family traditions and share childhood destinations that are special to them.
Cruiseabout cruising specialists report that cruises will remain one of the most popular holidays booked for South Africans. Local and regional cruises are always immensely popular and they predict more interest in alternative destinations.
Nick Wilkinson, Norwegian Cruise Line regional vice president for the Middle East & Africa explains that internationally, the Mediterranean remains the most popular international destination for South African passengers because “they can visit several different places over a relatively short period of time.
"Families on a European cruise need only unpack once. This ease of travel from place to place is one of the greatest benefits for harried parents who might not otherwise consider foreign travel with their kids," he adds.
A lot has been written about how artificial intelligence and technology has enhanced travel over the past few years. There’s no question that this will continue to evolve in 2020, but what we are seeing is a return to the travel expert, especially with local travellers,” says Otto de Vries, CEO of ASATA, South Africa.
He explains that certain 'real skills' belong only to human beings and cannot be replicated by machines, such as being able to make exceptions and thinking critically and creatively to solve problems.
"We believe at Asata, that the 21st-century travel agent will use technology for simple transactions to free them up to enhance their human touch in all travel interactions."
"The concept of overtourism continues to gain momentum this year, especially with outbound travel," says Teresa Richardson, managing director of the Travel Corporation in South Africa.
"Travellers are increasingly considering their impact on fragile ecosystems and many popular tourist meccas abroad, such as Venice, Barcelona, Peru’s Machu Pichu and even the Seychelles, have implemented or are considering capping visitor numbers."
She further explains that South African travellers will increasingly opt for off-season travel, which not only appeals to the environmentally and socially responsible, but also to those who are hoping to save on their holiday. In addition, more South African travellers are “seeking out authentic experiences in off-the-radar destinations, such as Northern Ireland, the Balkans, Georgia and Armenia and Sicily in 2020.”
According to Sue Garrett, general manager of marketing and product at the Flight Centre Travel Group, the appeal of the package holiday, yet tailored to a customer’s needs and interests, is going to shine in the South African travel market in 2020.
"Given unpredictable exchange rates, South African travellers continue to seek out value for money destinations and pre-packaged holidays where the meaty costs are included upfront. Touring holidays and cruising will continue to be popular," she says.
She also predicts that more South Africans will opt to travel within the country. “Given the huge diversity of tourism attractions in our country, a local holiday ticks all the boxes with no rand worries or visa costs.”
Overall, there is an optimistic outlook concerning the meetings and events industry as we look to 2020. In addition to well cared for and top-class conference facilities, there is a movement in MICE towards choosing a destination that inspires innovation.
While Cape Town typically leads the charge on this front in the Western Cape, the destination to watch this year is Stellenbosch – often referred to as one half of the 'Silicon Cape', playing on world-renowned Silicon Valley. The town has become a catalyst for high-tech innovation and development and this is seen as an additional draw for meeting planners and hosts.
"You have to create the right conditions for the best ideas and Stellenbosch caters to this," says Jeanneret Momberg, general manager for Visit Stellenbosch.
