https://www.bizcommunity.com/CRMTrends Africa news 15 CRM, CX, UX news - Africa https://www.bizcommunity.com/res/img/logo.gif https://www.bizcommunity.com/CRMTrends en-us Mon, 02 Nov 2026 01:36:14 +0200 https://www.bizcommunity.com/Article/196/731/199463.html As a retailer, it is imperative to stay ahead of the game and identify new trends in order to remain competitive. One such trend that has been essential to the success of many retailers, is 'knowing your customer'. 1-199463 Thu, 09 Jan 2020 12:10:00 +0200 Bizcommunity CRM, CX, UX Africa https://www.bizcommunity.com/Article/196/11/199090.html We've compiled our annual #BestofBiz 2019 lists across all our industries featuring our most popular articles, most-read contributors and brand press offices with the most views. Discover the most read content on Bizcommunity's Marketing & Media site over the past year below. 1-199090 Tue, 17 Dec 2019 09:00:00 +0200 Bizcommunity CRM, CX, UX Africa https://www.bizcommunity.africa/Article/410/11/199094.html We've compiled our annual #BestofBiz 2019 lists across all our industries featuring our most popular articles, most-read contributors and brand press offices with the most views. Discover the most read content on Bizcommunity's Marketing & Media site over the past year below. 1-199094 Tue, 17 Dec 2019 09:00:00 +0200 Bizcommunity CRM, CX, UX Africa https://www.bizcommunity.com/Article/196/423/186977.html Peter DeBenedictis, chief marketing officer for Microsoft in the Middle East and Africa, based in Dubai, recently attended the Microsoft Ignite tour in Johannesburg, where he also had the opportunity to meet the local team. 1-186977 Tue, 05 Feb 2019 09:30:00 +0200 Bizcommunity CRM, CX, UX Africa https://www.bizcommunity.com/Article/196/424/186919.html Bizcommunity invited contributors to join its vision for Africa (with over 230 industry trend contributions making up the 2019 report) at BizTrendsLIVE!, which took place at Ster-Kinekor Sandton City in Johannesburg on Thursday, 31 January. 1-186919 Fri, 01 Feb 2019 13:00:00 +0200 Bizcommunity CRM, CX, UX Africa https://www.bizcommunity.com/Article/196/424/185770.html Customer centricity will be the raison d'être for digital leaders who authentically embrace this strategy. And those visionaries who fully embrace this strategy will leap ahead of the pack. To explain to you why I believe this is the only trend that matters this coming year, I need to tell you the story of Jack Ma and Alibaba. 1-185770 Thu, 24 Jan 2019 08:10:00 +0200 Bizcommunity CRM, CX, UX Africa https://www.bizcommunity.com/Article/196/424/185651.html What our customers want is the biggest trend for the 21st century and for years to come. It's not about us anymore. 1-185651 Mon, 21 Jan 2019 07:52:00 +0200 Bizcommunity CRM, CX, UX Africa https://www.bizcommunity.com/Article/196/424/185792.html Generally speaking event trends for 2019 are on two separate trajectories: mindfulness and technology. The most successful experiences will find ways to merge the two. 1-185792 Mon, 21 Jan 2019 07:47:00 +0200 Bizcommunity CRM, CX, UX Africa https://www.bizcommunity.com/Article/196/424/186229.html If you haven't got around to booking for the BizTrendsLIVE! yet, here's some info so you avoid FOMO. The face-to-face version of BizTrends, Bizcommunity's annual first-to-market trend report, is not to be missed! 1-186229 Tue, 15 Jan 2019 10:33:00 +0200 Bizcommunity CRM, CX, UX Africa https://www.bizcommunity.com/Article/196/424/185885.html CX is everything. Businesses boom because they offer awesome differentiated customer experience, online and offline. The big trends in 2019 will follow this rule. 1-185885 Mon, 14 Jan 2019 07:30:00 +0200 Bizcommunity CRM, CX, UX Africa