https://www.bizcommunity.com/410/458.html Africa news 15 CRM news - Africa https://www.bizcommunity.com/res/img/logo.gif https://www.bizcommunity.com/410/458.html en-us Sun, 25 Oct 2026 05:53:13 +0200 https://www.bizcommunity.com/article/to-the-next-25-years-of-business-communications-and-conversations-967784a On 20 August 2001, the first Bizcommunity newsletter was sent, marking the beginning of a publishing journey that would give a voice to business communities across South Africa. 1-270974 Thu, 20 Aug 2026 11:04:00 +0200 Bizcommunity CRM Africa https://www.bizcommunity.com/article/african-retails-future-hinges-on-tech-driven-consumer-insights-514020a The retail industry in Africa is going through a pivotal decade. Africa's retail industry is expected to reach $3.7tn by 2031 due to macroeconomic expansion, a significant shift in consumer behavior, and the fastest-growing youth population in the world. 1-267556 Thu, 23 Apr 2026 10:09:00 +0200 Bizcommunity CRM Africa https://www.bizcommunity.com/article/african-loyalty-awards-spotlight-customer-centric-brands-622191a Africa’s growing focus on customer loyalty and retention has taken centre stage with the launch of the inaugural African Loyalty Awards, backed by the African Loyalty Association, which spotlight the programmes reshaping how brands across the continent connect with and retain their customers. 1-266591 Thu, 19 Mar 2026 09:00:00 +0200 Bizcommunity CRM Africa https://www.bizcommunity.com/article/customer-experience-africa-awards-cxas-calls-for-entries-582070a The Customer Experience Africa Awards (CXAs) are officially back for 2025 and brings together the very best in customer experience from across the continent for a night of recognition, celebration, and connection. 1-258536 Fri, 20 Jun 2025 05:10:00 +0200 Bizcommunity CRM Africa https://www.bizcommunity.com/article/bpo-industry-report-says-africa-is-becoming-global-cxm-hub-892553a Africa is rapidly emerging as a global hub for Customer Experience Management (CXM) outsourcing, driven by a potent combination of digital connectivity advancements and a burgeoning young population. The continent's vast and youthful talent pool, coupled with improving digital infrastructure, is attracting businesses worldwide seeking to enhance their customer service operations. 1-249359 Thu, 20 Jun 2024 12:21:00 +0200 Bizcommunity CRM Africa https://www.bizcommunity.com/Article/196/458/243631.html The winds of change have swept across the African consumer landscape over the past decade, reshaping shopping habits and behaviours, particularly among our vibrant younger generations. Coupled with technological advancements and a shifting consumer-brand dynamic, this presents unique challenges - and opportunities - for businesses, retailers, and the marketing industry on the African continent. 1-243631 Thu, 09 Nov 2023 10:04:00 +0200 Bizcommunity CRM Africa https://www.bizcommunity.com/Article/196/160/242515.html Kenya's grocery retail sector is among the most sophisticated on the continent. And by driving an exceptional shopper experience, it looks ready to take on the world. 1-242515 Fri, 06 Oct 2023 07:24:00 +0200 Bizcommunity CRM Africa https://www.bizcommunity.africa/Article/410/352/239748.html The second Organic and Natural Products Expo by the South African Trade Promotions (SATP) will return in September. This year's expo promises to be more remarkable, featuring a new venue, revised dates, and an exciting new partner. 1-239748 Fri, 30 Jun 2023 11:02:00 +0200 Bizcommunity CRM Africa https://www.bizcommunity.com/Article/1/724/239541.html Thirty-year-old Sherilyn Kamga excels in the emerging FinOps sector, bridging finance and technology. 1-239541 Fri, 23 Jun 2023 19:27:00 +0200 Bizcommunity CRM Africa https://www.bizcommunity.africa/Article/410/168/237864.html The data from the latest Salesforce Shopping Index reveals that 2023 was a mixed bag for digital commerce. Global online sales fell 2% year-on-year, but the Middle East and Africa (MEA) saw strong growth in digital commerce at 21% year-on-year. 1-237864 Mon, 24 Apr 2023 09:12:00 +0200 Bizcommunity CRM Africa