https://www.bizcommunity.com/410/33.html Africa CRM, CX, UX news 15 CRM, CX, UX news - Africa https://www.bizcommunity.com/res/img/logo.gif https://www.bizcommunity.com/410/33.html en-us Sat, 31 Oct 2026 06:12:35 +0200 https://www.bizcommunity.com/article/delivering-ai-systems-at-the-speed-and-scale-to-meet-consumer-demand-731482a WPP Enterprise Solutions, the global business transformation operating unit of WPP, has signed a strategic collaboration agreement with Amazon Web Services, Inc. (AWS) to operationalise agentic AI for brands. 1-269322 Thu, 25 Jun 2026 11:10:00 +0200 Bizcommunity CRM, CX, UX Africa https://www.bizcommunity.com/article/bizcommunity-repositions-for-the-future-170456a From today, you may notice a subtle new look on Bizcommunity’s interfaces: A fresh new typographic treatment joins the iconic nine-dot logo grid, designed to represent the links and connections forged within South Africa’s business communities. 1-267008 Wed, 01 Apr 2026 12:13:00 +0200 Bizcommunity CRM, CX, UX Africa https://www.bizcommunity.com/article/africa-is-not-just-chatting-it-is-closing-deals-288427a Across the continent, commerce is no longer initiated on websites or apps. It starts inside WhatsApp conversations, where questions are asked, trust is built and decisions are made in real time. WhatsApp has become the continent’s most powerful commerce infrastructure, and the rest of the world is still catching up. 1-266810 Thu, 26 Mar 2026 10:14:00 +0200 Bizcommunity CRM, CX, UX Africa https://www.bizcommunity.com/article/african-loyalty-awards-spotlight-customer-centric-brands-622191a Africa’s growing focus on customer loyalty and retention has taken centre stage with the launch of the inaugural African Loyalty Awards, backed by the African Loyalty Association, which spotlight the programmes reshaping how brands across the continent connect with and retain their customers. 1-266591 Thu, 19 Mar 2026 09:00:00 +0200 Bizcommunity CRM, CX, UX Africa https://www.bizcommunity.com/article/biztrends2026-tom-kaneshige-on-how-cmos-seized-strategy-in-an-age-of-chaos-950774a Every few years, talking heads lament the chief marketing officer role as too tactical, too soft, too replaceable. Yet marketing leadership keeps reappearing, albeit under more pressure and more scrutiny. The truth is that the CMO role is being rewritten in real time to match a world that no longer behaves predictably. 1-264944 Thu, 22 Jan 2026 08:00:00 +0200 Bizcommunity CRM, CX, UX Africa https://www.bizcommunity.com/article/customer-experience-africa-awards-cxas-calls-for-entries-582070a The Customer Experience Africa Awards (CXAs) are officially back for 2025 and brings together the very best in customer experience from across the continent for a night of recognition, celebration, and connection. 1-258536 Fri, 20 Jun 2025 05:10:00 +0200 Bizcommunity CRM, CX, UX Africa https://www.bizcommunity.com/article/all-about-you-putting-you-in-youth-month-on-biz-362078a Over the next few months, the Biz editorial calendar will be heating up as we get behind our annual lineup of Content Features, ideal for both content contributors and sponsors! 1-257303 Tue, 20 May 2025 16:51:00 +0200 Bizcommunity CRM, CX, UX Africa https://www.bizcommunity.com/article/googles-2025-hustle-academy-applications-now-open-258507a Google has opened applications for the 2025 edition of its Hustle Academy programme. 1-256040 Wed, 12 Mar 2025 08:48:00 +0200 Bizcommunity CRM, CX, UX Africa https://www.bizcommunity.com/article/dentsu-x-shaping-the-future-of-experiences-698551a At dentsu X, we don’t just create experiences – we craft moments that matter. Moments that speak to the heart of consumer motivations and drive measurable growth for businesses. With South Africa joining our other sub-Saharan Africa (SSA) markets, we bring a deep understanding of the region’s diverse cultural fabric. But we also look beyond the immediate – beyond events, beyond culture, beyond borders. Dentsu X: Experience Beyond. 1-255471 Wed, 19 Feb 2025 10:32:00 +0200 Bizcommunity CRM, CX, UX Africa https://www.bizcommunity.africa/article/ogilvy-africa-network-launches-ogilvy-one-in-ssa-with-jason-smit-as-managing-partner-708512a The Ogilvy Africa Network has launched Ogilvy One in Sub-Saharan Africa (SSA), with Jason Smit appointed managing partner to lead the specialist digital service offering. 1-254902 Tue, 28 Jan 2025 09:36:00 +0200 Bizcommunity CRM, CX, UX Africa