This personalisation campaign was so successful it was adapted in other territories, including South Africa. Everyone wanted a can, with their name on it. South Africa’s Share a Coke campaign went a step further, including a pronunciation guide below each name. “A first name is personal and unique. It is a person's identity, and when used in marketing campaigns, it shows customers that their brands of choice acknowledge them,” said Desirée Gullan, executive creative director of G&G Digital.
Fast forward to 2021. Research proves that personalised emails have a higher click-through rate. When brands incorporate personalisation into their digital marketing strategies, they build stronger relationships with their customers, retain them for longer, encourage word-of-mouth referrals and create better experiences for new customers.
"It’s important for brands to understand their audiences. We can no longer depend on demographics to inform marketing strategies. Customers want their brands to understand them beyond their gender, race and location. Personalised marketing that speaks to individuals with empathy will result in better engagement," Gullan added.
A smart personalised marketing strategy will reap the following benefits for your brand.
How to use personalisation in your digital marketing
- Better customer experience
Customers will provide their personal information if they’re sure their data will be protected, and may participate in surveys, fill out forms and share their preferences. Customer information makes it easier for brands to create personalised marketing messages.
- Increase revenue
Brands can get better results by talking to their customers in the digital spaces they occupy.
- Build brand loyalty
Personalisation will create better customer satisfaction, build loyalty and word-of-mouth referrals and give brands a competitive advantage
- Email marketing
Gather customer preferences through sign up forms and use it to personalise emails to customer persona segments. You will see better open and engagement rates. Be sure to comply with the Protection of Personal Information (PoPI) Act.
- Video messaging
Customised video messages, technology and research can help you scale personalised video messages. Segment customers based on their passions and preferences and create video messages to cater to each audience type. These video messages should always be memorable, engaging, relatable and accessible.
- Create a seamless customer experience
Build a consistent and seamless customer experience, no matter the touchpoint. Ensure tone and key messaging is consistent whether customers are in-store or accessing your brand online.
"While personalising messages at scale is a contradiction, marketing professionals can personalise to large audiences by segmenting audiences based on the data and ensuring that the messaging segments resonates with those segments," concluded Gullan.
Digital marketing trends are always evolving. Your brand has to keep up with the new methods to engage with customers and potential customers and ensure your brand is always top of mind and top of conversation. About Desirée Gullan
Award-winning co-founder and executive creative director of G&G Digital, Desirée Gullan has been pivotal in producing many breakthrough digital communications based on deep, strategic insights. From strategy to creative direction, Gullan drives her agency to produce outstanding work and results-driven campaigns that add value to G&G's clients and their consumers. About G&G
G&G Digital is an award-winning digital agency that creates breakthrough solutions for local and international brands. The team at G&G have a passion for producing quality, strategic digital solutions to assist organisations with their digital brand strategies and communications. All solutions are founded on deep consultation, strategic insights and data. G&G aims to surprise, delight and exceed clients' expectations.
For more information, visit gullanandgullan.com
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