#ATMDubai: Enhancing the customer experience through AI

[Robin Fredericks] The hospitality and tourism industry is constantly looking for ways to stay ahead of the competition, and one of the most exciting developments in recent years is the rise of artificial intelligence...

How can technology revive the travel industry?

[Greg Cooke] The industry now has a unique opportunity to reevaluate, restrategise, and create robust structures better suited to roll with the pandemic punches...

5 trends opening doors for African tech entrepreneurs

[Odette Faling] Travelcheck CEO, Odette Faling unpacks the trends that underpin Africa's bold digital future and are creating opportunities for entrepreneurs...

3 things robots can't do better than humans (and two things they can)

[Oz Desai] There has been no shortage of predictions about how advances in artificial intelligence and robotics will replace humans in all kinds of jobs...

6 ways tech can make business travel bookings easier

[Oz Desai] Corporate Traveller's Oz Desai points out six scenarios where the right technology can considerably simplify and improve the travel booking process...

Keep abreast of the travel tech wave to realise tourism potential

[Sherry Zameer] Technology is revolutionising travel. To keep growing its tourism industry, South Africa must continuously invest in new technologies to deliver the right experiences to discerning travellers...

Use of innovative technology in designing diverse tourism products

[Josephine Wawira] Investment in new technology provides the tourism sector with opportunities for novelty, aimed at providing a platform for designing new and tangible tourism products...

#TourismMonth: Surge of the digital travel consumer

[Josephine Wawira] Digitalisation is increasingly seen to empower travel consumers especially those seeking diversification and personalisation for a remarkable experience...

Disruptive tech driving transformation in tourism

[Enver Duminy] The world as we know it is changing, with technology disrupting how we explore the global village...

Tapping into data for enhanced tourism experiences

[Wynand Smit] Large tourism enterprises across the globe are snapping up apps, business solutions and more to ensure that they're part of the digital revolution, but are these emerging technologies translating to an excellent visitor experience?

The impact of technology and OTAs on the hospitality industry

[Josephine Wawira] "As industry players become more tech savvy, there needs to be a balance between technology and human interaction. It is necessary to keep up with competition and global trends which are stirring creativity and innovativeness."

Technology trends shaping the hospitality sector

[Josephine Wawira] Technology is progressively becoming the backbone of the hospitality sector, and the impact is significantly being felt by hoteliers in their interactions with consumers...

Cloud technology is the key to personalise South Africa's travel experiences

[Chantel Troskie] Chantel Troskie, customer experience senior sales manager at Oracle takes a look at technologies the travel industry is turning to for a superior, connected customer experience...

Importance of innovation and digitalisation in growing tourism

[Josephine Wawira] The industry is experiencing a great deal of innovative disruption, with trends such as virtual reality (VR), artificial intelligence (AI), and mobile bookings and payments taking centre stage...

Three reasons BYOD dominates in tourism

[Wynand Smit] 'Bring your own device' is frowned upon in many professional sectors, with legitimate fears around data security. Hospitality-based businesses, however, should not ignore the fact that their market is dedicated to a culture of BYOD...

Blockchain for travel made simple

[Natalia Rosa] Can you imagine whipping out your mobile phone instead of your passport when you travel for business or leisure? If Blockchain has its way, that could become a reality...

Sustaining hospitality: Embracing the Industrial Revolution 4.0

[Enver Duminy] It's essential that the tourism industry embraces the Industrial Revolution 4.0 to accommodate the digital advances that will make sustainability a reality...

2018 hospitality IoT trends: Creating a home away from home

[Pieter Engelbrecht] There's a seismic shift happening in the hospitality industry, forcing businesses to take their wireless infrastructure beyond just offering free Wi-Fi, to enabling next-generation guest journeys. Here are the four most important IoT and wireless trends for the coming year...

Tink Labs' handy revolutionises hospitality industry, experiences for travellers in Africa

[Robin Fredericks] Created by founder and CEO of Tink Labs, Terence Kwok, handy is more than just platform to interact with hotels, it enables guests to have a hassle-free travel experience...

#EntrepreneurMonth: At the forefront of customer feedback and online reputation management

[Cari Coetzee] How can establishments in the hospitality industry manage the masses of online reviews and reviewers out there? This is where Go Review, launched by Social Places, comes in...