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 | BRENT HAUMANN By now, it's clear that 2020 was a year of managing the unexpected and looking for the silver lining. This is especially true when it comes to customer communication. After years of digital-led evolution, even the biggest laggards were forced to revolutionise their customer communications... read |
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|  | ONALENNA MHLONGO read |
|  | ISSUED BY NORTH-WEST UNIVERSITY (NWU) read |
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 | MATTHEW LAROTONDA After a year in which coronavirus restrictions caused a slump in diamond exports, Botswana's president said on Thursday that the country needs to diversify its economy... Read |
 | Customers are sick and tired of hanging onto their smart TV remotes to hit the 'skip ad' button and miffed at having digital adverts stuffed down their throats dozens of times during each Facebook or YouTube session... Read |
 | MARINA JOUBERT As communication about science and health increasingly moves online, new ways are emerging for people to participate in public dialogue about advances in science... Read |
| Africa |
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 | Mastercard Foundation and African Leadership Academy call on young African entrepreneurs to join the Anzisha Prize Fellowship program... Read |
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 | We are Engagement Factory - a customer engagement agency to the core. We help our clients transform into true customer-centric organisations by combining strategy and insights, fuelled by creativity and technology. |
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