Mobile: a massive change is underway in Africa
There are now 6.1 billion cellular subscriptions globally, or roughly 87% of the world's population. In contrast, only two billion people are connected to the internet.
In Africa itself, mobile penetration growth has been extraordinary. In 1998 there were fewer than two million phones; by the end of 2011, there were more than 977 million cellphone subscriptions in Africa, growing at almost 15% year on year with mobile penetration in Africa now at 70.5%.
This makes Africa the fastest growing mobile region in the world. Today, more Africans have access to mobile phones than to clean drinking water.
Mobile: anytime, anywhere
Consumers are comfortable with sending and receiving text messages even when they don't all have the latest smartphones (actually, even in South Africa, a relatively developed African mobile market, the smartphone penetration rate is only 15%), which creates a huge opportunity for brands to engage with their customers in a very simple, intimate and mobile manner.
SMS: how dull?!
If there is one thing about mobile that continues to astound me, it's the perceived "dull" nature of SMS, which means that agency and up-and-coming brand marketers tend not to steer campaigns in this direction, opting instead for the latest IOS app or HTML5 web app.
On the contrary, we expect that more than seven trillion SMS messages were sent worldwide during 2011. This is more than 1000 SMS messages per year, 80 per month and three per day sent by every single human being on the planet! This didn't happen because SMS is the sexiest communication medium, but because it is has the highest utility.
And it's not going anywhere - the growth of instant messenger (IM) clients such as Whatsapp and Mxit does not herald the end of SMS, but signals an evolution in mobile messaging to a different protocol.
As marketers, we should continually ask ourselves whether we're trying to win awards alone or follow Ogilvy's maxim, "We sell, or else."
Mobile message marketing costs a fraction of more traditional marketing media such as print, radio and TV advertisements and it offers unparalleled reach, especially in Africa. It can be sent and received within five seconds, no matter where in the world the customer is based, and feedback is usually immediate. Messages can also be informed by the customer record and 'tailored' to be relevant to the customer's location, situation and need.
Mobile text messages are easy to read, with fewer than 160 characters, and easy to consume and respond to. There is also virtually no limit to the type of messages that can be sent or received, enabling organisations to communicate with their customers about almost anything.
Mobile text messaging is extremely versatile and can be used to promote, remind, attract, up-sell, cross-sell, engage, reactivate, gather, understand or grow - in order to drive campaign objectives.
Mobile: making marketing sense
SMS: do you really have a choice?
At a recent MMA (Mobile Marketing Association) Forum conference in Singapore, Gavin Mehrotra, director of international media for the Coca-Cola Company, started his presentation stating that: "SMS is the number 1 priority at Coca-Cola in mobile." That's a telling statement from a senior professional at the biggest brand in the world.
I dare you to do otherwise. Mobile message marketing is here to stay and represents the wave of the future in customer engagement.
