The service is being rolled out worldwide and is now also available in Lesotho and eSwatini.
• The service is available on mobile devices, enabling application forms to be completed on smartphones or tablets, making it more convenient for the customer
• The application is often more concise and quicker to complete, as questions are only asked when they are relevant to a customer’s previous answers
• Customers can review, edit and download their partially completed application at any point before submission, making it simpler to check, edit and update responses as required
• The application fee is displayed in the appropriate local currency, making it easier to understand the overall cost
• Customers will now transition smoothly through the application process to booking their appointment at their chosen VAC to submit their biometrics, without having to visit multiple online sites; the vast majority of customers will be able to self-upload their supporting evidence, and customers will be able to easily select and pay for additional services to suit their needs
• Make quicker visa applications using an intuitive online form,
• Use easy-to-follow checklists and steps which list the evidence required to make an application,
• Upload all required documentation themselves, up until the day of their appointment,
• Make changes to their application at any moment,
• Conveniently select a standard, priority or super-priority service (where available), and
• Apply flexibly using any mobile device.
