The Ask Africa Orange Index® is an annual research survey that has been taking the measure of service providers since 2001. The survey, which tracks customer experience as well as changing trends and expectations, uniquely takes into consideration the local context – the South African essence of the customers it speaks to. In 2019, some 15,699 customers were interviewed and service levels compared across 31 industries and 181 companies.
“We are delighted with the results of this year’s index and find it gratifying to know that our customers remain satisfied with our service delivery,” said Farishta Singh, Group Marketing Executive at TiAuto Investments. “The Orange Index is one of the most widely respected service benchmarks in the country, providing us with a reliable measure and 360-degree view of our service performance.”
To find out more about Tiger Wheel & Tyre and the traits that make it the most award-winning company in its industry when it comes to customer satisfaction, visit the website www.twt.to.
