Does your team know how and what to communicate during a crisis? Stop feeling like the office police officer! Have you considered implementing a communication policy? If you have, when was the last time you updated it?
I believe that it is all about consistency. Consistently doing something, in a certain way (good or bad), will build (or breakdown) your reputation. An updated communication policy has numerous advantages and will help everyone in your organisation to know what is expected from them regardless of the communication scenario.
Here are six reasons you need to invest in a communication policy today.
In essence, the communication policy will assist your team to know exactly what the protocols are when it comes to communicating different scenarios internally and externally as well as highlighting important do’s and don’ts during a crisis situation.
The question you should be asking yourself is not why a policy is important? But rather, how have I survived so long without one!