3 ways retailers can retain customers amid a global buying slump

[Zuko Mdwaba] Global inflation is expected to increase by around 10%, and with economic uncertainty on the rise, consumer purchasing power is decreasing. But retailers should look for the positives, says Zuko Mdwaba of Salesforce...

Updated: SA retailers' plans for Black Friday 2021

[Lauren Hartzenberg] Here's an overview of some of the plans retailers have in place for the Black Friday and Cyber Monday period...

How an efficient warehouse operation could save you a sale

[Mark Thomson] One of the biggest frustrations instore shoppers face is not being able to find products they're looking for - whether they are sold out, hard to find or simply not practical to keep in stock...

A shift in strategy on the cards for Black Friday 2020

[Michael Smollan] The dash deadline is looming with the 'on-your-marks-get-set-shop' the rallying cry from past years sending both online and offline sales into orbit around the likes of Black Friday, Cyber Monday and Singles' Day...

South African retailers reveal deals for Black Friday 2019

[Lauren Hartzenberg] Black Friday has gained significant momentum in South Africa since the North American shopping event was piloted locally by Takealot in 2012...

Festive season retail is all about timing

[Eben Esterhuizen] The run-up to festive season sales can start as early as Boss's Day on 16 October. Having unusual, well-priced specials advertised from the beginning of October will bring customers into the sales funnel area early...

Preparing for Black Friday - 8 lessons learnt from 2017

[Graham van der Merwe] If 2017 is anything to go by, Black Friday is quickly becoming one of the busiest South African shopping days and, like the US, marks the beginning of the Christmas shopping season...

Was Black Friday 2017 a win for SA retailers?

[Jainita Khatri] Retailers and consumers, door deals and online marketing, geo-tracking, real-time parking deals and refreshments for physical shoppers. Black Friday has evolved into a complex sales phenomenon...

Retail sales growth expected to underperform economic growth

[John Loos] This year could prove to be a tough year for retailers, with real retail sales growth expected to underperform economic growth...

The pros and cons of Black Friday for small businesses

[Anton van Heerden] Black Friday is an American tradition that has quickly taken root in Africa. The large online e-commerce shops and the major retail chains in many parts of the continent will be splashing out with big promotions and marketing campaigns to get consumers to part with their cash...

Boosting sales in contact centres

[Wynand Smit] Call and staff costs are some of the biggest expenses in the contact centre...