Pullman Cape Town: Where business meets leisure

[Robin Fredericks] Nestled in the vibrant heart of Cape Town, Pullman Cape Town City Centre by Accor offers a prime location that blends business, leisure, and luxury...

#BudgetSpeech2024: A call for strategic alignment in South Africa's hospitality industry

[Alan Campbell] In anticipation of the upcoming budget speech, the tourism and hospitality industry reflects on past achievements and emphasises the crucial need for government collaboration in budget allocation to tackle challenges and unlock new opportunities...

Singita celebrates 30 years of eco-tourism

[Aa-isha Hassiem] To celebrate its 30th anniversary, Singita invited Bizcommunity to meet the CEO Joe Bailes and experience the culinary expertise of its chefs...

The great "aparthotel" deception: Why it matters and what you need to know

[Guy Stehlik] Calling an establishment an 'aparthotel' isn't just about slapping a label on a building with self-catering rooms. It's a commitment to the traveller, whereby an establishment promises a number of amenities and services...

Solving SA's hospitality skills shortage: Service is the key to resolution

[Guy Stehlik] The skills shortage in the global hospitality industry has been widely publicised during the past two years as the world - and the hospitality industry in particular - is getting 'back to normal'...

The way to success for your hotel? Own the relationship with your client

[Guy Stehlik] The most straightforward way for hotels to increase their guest retention rate is by developing a worthwhile loyalty programme that rewards returning guests. Unfortunately, however, the mistake many hotels and hotel groups make is to...

#ATMDubai: Humans vs tech in the age of hospitality labour shortages

[Lauren Hartzenberg] With the essence and tradition of hospitality grounded in human connection, what role will technology fulfill in enhancing the guest experience?

The next-gen GM hotels need right now

[Guy Stehlik] Whether a general manager is appointed directly by a hotel's owners or by a hotel management company, there's little doubt that much of the success of the establishment rests on their shoulders...

Different ways to holiday: Embracing a mixed-use approach to hospitality

[Sharmila Ragunanan] Now's the time to adapt and evolve, actively exploring fresh approaches to delighting guests, all while increasing the opportunities to bring in the profits, writes Sharmila Ragunanan of Dream Hotels and Resorts...

#Fasa21: Bringing life back to the restaurant industry - talking challenges and changes

[Robin Fredericks] Over the last 18 months, the restaurant industry, just like that of the tourism and travel industries, has suffered major blows from the Covid-19 pandemic, which has seen many businesses close down...

Feel at home at renovated urban oasis, The Capital 15 on Orange

[Robin Fredericks] Located on the Corner of Grey's Pass on Orange Street in Cape Town, the hotel boasts nearby attractions comprising the V&A Waterfront, the Zeitz Mocaa and the Iziko Planetarium, among others...

#WomensMonth: 'Learn to start with what you can control' - Simone Kuhn, Radisson Hotel Group

[Robin Fredericks] Born into the hotel industry, as her father served as the general manager for Sun International Hotels & Casinos for many years under Sol Kerzner, Kuhn started her own career in the hotel industry in 2000 after being...

Women have a unique role to play in the recovery of the hospitality industry

[Jenna Berndt] While no sector has escaped the fallout from Covid-19, few industries have suffered quite as much as travel, tourism and hospitality. And for this sector, the impact falls predominantly on women...

Survival of the wisest - embracing wisdom under pressure

[Ramsay Rankoussi] While it would be unfair to say that the hospitality and tourism sectors were hardest hit when the struggle has been global, this year has certainly forced us to face up to inevitable questions around our future survival prospects...

6 ways hotels can show customers love

[Eugene Yiga] The English word 'love' means different things to different people. For Rob Collins, chief operating officer of Sun International, hotels need to embrace six types of love, inspired by the Ancient Greeks.

Adapting your offering from 'new' to normal

[Guy Stehlik] The business of accommodation is changing radically as the travel industry begins to emerge from the global event that has reshaped our lives over the first half of 2020. The quicker establishments adapt to new expectations from travellers, the faster the sector will move from 'new' to normal, says Guy Stehlik of BON Hotels...

How hotel management companies should prepare hotel owners for crises

[Guy Stehlik] No industry experiences smooth sailing all of the time. While you cannot prepare for everything ? we certainly did not foresee a global pandemic sending much of the world into lockdown so swiftly ? it is essential to have strategies in place to be prepared for potential crises...

What does the future of hotel design look like?

[Guy Stehlik] Guy Stehlik, CEO and founder of BON Hotels chats to the hotels interior design building and procurement partner, Grant Gillis as he delves deeper into how the hotel industry can be expected to change, specifically from a design point of view...

#LockdownLessons: Adapting to the 'new normal' will remain a priority for the foreseeable future

[Robin Fredericks] We chat to Tim Cordon, Radisson Hotel Group's senior area vice president for Africa and Middle East to find out more about how Covid-19 has impacted the Group during these unusual times...

The shape of recovery - and why it may not be the right question to focus on

[Rishabh Thapar] If you weren't sailing smoothly before the crisis and/or don't see hospitality as a core business you should be evaluating your options to exit, or partner with a hotelier that will enable your business model, or a bank that will see you through the trough, so you can sell it at a better valuation during the recovery...