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    Source:
    Digital advertising group Aleph launches payment unit
    Mark Mwongela, sales development director for PayPal, Africa.
    PayPal's 4 tips to enhance buyer experience on payment platforms

    10 Aug 2023

    Brands must balance digital innovation and trust to serve Africa's consumers - study
    Brands must balance digital innovation and trust to serve Africa's consumers - study

    17 Apr 2023

    How to thrive in the digital era
    How to thrive in the digital era

      14 Dec 2017

    Team Demographica.
    Get to grips with CX and the customer journey now, or else...

      7 Dec 2017

    Jochem Wijnands, Dutch founder and CEO of TRVL. Image supplied.
    Why digital publishers need to rethink what they're doing

      5 Dec 2017

    BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy
    BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy

      20 Nov 2017

    mSurvey launches first CX survey in Kenya
    mSurvey launches first CX survey in Kenya

    16 Nov 2017

    Image credit: .
    Ask Afrika Orange Index: Feeling customer service

      13 Nov 2017

    Image credit: Negative Space via
    Data visualisation tools provide a view of the customer journey beyond marketing

      13 Nov 2017

    #AfricaCom: Mobile advertising - connecting brands to their customers
    #AfricaCom: Mobile advertising - connecting brands to their customers

      9 Nov 2017

    #Trending: The rise of consumer resilience
    #Trending: The rise of consumer resilience

      7 Nov 2017

    Add value before self-promoting on social media
    Add value before self-promoting on social media

      7 Nov 2017

    Photo: Rudolph de Girardier. Source: Google Photos.
    Google Street View, Drive South Africa collab captures all of SA wilderness in 360°

    3 Nov 2017

    Could the humble phone call be the future of digital CX?
    Could the humble phone call be the future of digital CX?

      31 Oct 2017

    Zimbabwe Customer Satisfaction Index launched
    Zimbabwe Customer Satisfaction Index launched

    24 Oct 2017

    How to influence the customer of the future
    How to influence the customer of the future

      23 Oct 2017

    The power of consumer insights (combined with woke strategy and creative)
    The power of consumer insights (combined with woke strategy and creative)

      20 Oct 2017

    Simelane and Cooper.
    #BODCT: Surprise! THIS is today's African consumer

      11 Oct 2017

    (c) atm2003 -
    NAEB markets Rwandan tea under national tea brand

      5 Oct 2017

    Gaps in customer intelligence, delivery limiting opportunities - new CMO report
    Gaps in customer intelligence, delivery limiting opportunities - new CMO report

    19 Sep 2017

    Alberto Giacomazzi ©
    Who killed the iPod? Staying relevant to a restless generation

      14 Sep 2017

    Mitigate market disruption by maximising customer experience
    Mitigate market disruption by maximising customer experience

      11 Sep 2017

    rawpixel ©
    Why do some brands still shy away from giving consumers experiences?

      8 Sep 2017

    Somsak Chidchawange © –
    #Pamro2017: Customer expectations in a digital world

      30 Aug 2017

    Delivering a true omnichannel experience: what you need to know
    Delivering a true omnichannel experience: what you need to know

      23 Aug 2017

    Zimbabwe turns the spotlight on customer experience
    Zimbabwe turns the spotlight on customer experience

    23 Aug 2017

    #CEMAfrica2017: Empowered customer experiences lie in multi-focused design
    #CEMAfrica2017: Empowered customer experiences lie in multi-focused design

      21 Aug 2017

    Joe Fuster
    #CEMAfrica2017: ‘Remember that I'm human' - your customer

      21 Aug 2017

    Image Supplied
    Could Google become the dominant force in hospitality?

      21 Aug 2017

    Phakiso Tlali
    #CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

      18 Aug 2017

    Maksym Chornii © –
    #CEMAfrica2017: "Be an experience business or be out of business" - Adobe

      17 Aug 2017

    You hired them, now trust them to get the job done. JR Bale © –
    #CEMAfrica2017: Your employees are always on - now TRUST THEM

      17 Aug 2017

    Show more

    More news

    How to thrive in the digital era
    How to thrive in the digital era

     14 Dec 2017

    Team Demographica.
    Get to grips with CX and the customer journey now, or else...

     7 Dec 2017

    Jochem Wijnands, Dutch founder and CEO of TRVL. Image supplied.
    Why digital publishers need to rethink what they're doing

     5 Dec 2017

    BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy
    BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy

     20 Nov 2017

    mSurvey launches first CX survey in Kenya
    mSurvey launches first CX survey in Kenya

    16 Nov 2017

    Image credit: .
    Ask Afrika Orange Index: Feeling customer service

     13 Nov 2017

    Image credit: Negative Space via
    Data visualisation tools provide a view of the customer journey beyond marketing

     13 Nov 2017

    #AfricaCom: Mobile advertising - connecting brands to their customers
    #AfricaCom: Mobile advertising - connecting brands to their customers

     9 Nov 2017

    #Trending: The rise of consumer resilience
    #Trending: The rise of consumer resilience

     7 Nov 2017

    Add value before self-promoting on social media
    Add value before self-promoting on social media

     7 Nov 2017

    Photo: Rudolph de Girardier. Source: Google Photos.
    Google Street View, Drive South Africa collab captures all of SA wilderness in 360°

    3 Nov 2017

    Could the humble phone call be the future of digital CX?
    Could the humble phone call be the future of digital CX?

     31 Oct 2017

    Zimbabwe Customer Satisfaction Index launched
    Zimbabwe Customer Satisfaction Index launched

    24 Oct 2017

    How to influence the customer of the future
    How to influence the customer of the future

     23 Oct 2017

    The power of consumer insights (combined with woke strategy and creative)
    The power of consumer insights (combined with woke strategy and creative)

     20 Oct 2017

    Simelane and Cooper.
    #BODCT: Surprise! THIS is today's African consumer

     11 Oct 2017

    (c) atm2003 -
    NAEB markets Rwandan tea under national tea brand

     5 Oct 2017

    Gaps in customer intelligence, delivery limiting opportunities - new CMO report
    Gaps in customer intelligence, delivery limiting opportunities - new CMO report

    19 Sep 2017

    Alberto Giacomazzi ©
    Who killed the iPod? Staying relevant to a restless generation

     14 Sep 2017

    Mitigate market disruption by maximising customer experience
    Mitigate market disruption by maximising customer experience

     11 Sep 2017

    rawpixel ©
    Why do some brands still shy away from giving consumers experiences?

     8 Sep 2017

    Somsak Chidchawange © –
    #Pamro2017: Customer expectations in a digital world

     30 Aug 2017

    Delivering a true omnichannel experience: what you need to know
    Delivering a true omnichannel experience: what you need to know

     23 Aug 2017

    Zimbabwe turns the spotlight on customer experience
    Zimbabwe turns the spotlight on customer experience

    23 Aug 2017

    #CEMAfrica2017: Empowered customer experiences lie in multi-focused design
    #CEMAfrica2017: Empowered customer experiences lie in multi-focused design

     21 Aug 2017

    Joe Fuster
    #CEMAfrica2017: ‘Remember that I'm human' - your customer

     21 Aug 2017

    Image Supplied
    Could Google become the dominant force in hospitality?

     21 Aug 2017

    Phakiso Tlali
    #CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

     18 Aug 2017

    Maksym Chornii © –
    #CEMAfrica2017: "Be an experience business or be out of business" - Adobe

     17 Aug 2017

    You hired them, now trust them to get the job done. JR Bale © –
    #CEMAfrica2017: Your employees are always on - now TRUST THEM

     17 Aug 2017

    Simply put? Cut the red tape and empower your staff. Scott Griessel © –
    #CEMAfrica2017: CX predictions for the future, action to take TODAY

     16 Aug 2017

    MultiChoice team at CXA Awards © .
    MultiChoice dominates first-ever CXA Awards

     16 Aug 2017

    Marriott International's new dynamic sales and marketing leadership team
    Marriott's new super sales and marketing leadership team for Middle East and Africa

    31 Jul 2017

    Analytics is critical, but data is being left out
    Analytics is critical, but data is being left out

     27 Jul 2017

    Image supplied.
    Customer Experience Management Summit returns to Cape Town

    24 Jul 2017

    Marketing in a recession and beyond
    Marketing in a recession and beyond

     18 Jul 2017

    Building the right foundation for exceptional customer experiences
    Building the right foundation for exceptional customer experiences

     30 Jun 2017

    The power of personalisation in customer service
    The power of personalisation in customer service

     20 Jun 2017

    Leo Lintang © –
    Your wicked customers are trying to break your rules!

     15 Jun 2017

    Barclay, Spratt and St Clair.
    #IMCConf 2017: The artificially intelligent business of big data

     1 Jun 2017

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