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Nokia to help MTN Nigeria drive transformation to customer-centric operations

Nokia has been appointed to assist MTN Nigeria to drive its transformation from network- to customer-centric operations and improve the experience for its 52 million customers...

7 Dec 2017

IoT driving traffic, enhancing business value for telco sector

'Internet of things' (IoT) started as a great marketing buzzword with the promise of business benefits and new services, much like 'cloud'...

By Hrusostomos Vicatos 22 Nov 2017

MTN looks to cut 'excessive' licence fee in Benin

South African mobile phone giant MTN is in talks with Benin's telecoms regulator after its subsidiary was slapped with a bill of more than $200m...

22 Nov 2017

BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy

On his visit to South Africa for the MMA (Mobile Marketing Association) Forum in Johannesburg on 2 November and Mobile Monday in Cape Town on 6 November, Adam Pattison, vice president, Americas & EMEA at BBM Messenger, shared insights into chat or dark social and how this is shaping the mobile economy...

By Jessica Tennant 20 Nov 2017

BICS to provide voice and data roaming services in Swaziland

BICS will be providing its complete range of voice and data roaming services to Swazi Mobile, Swaziland's recently launched second mobile network...

16 Nov 2017

MTN to comply with Benin demand

MTN Benin says it will comply with a deadline set by the country's telecommunications regulator, which has warned that the mobile operator could face sanctions over unpaid fees...

By Nick Hedley 16 Nov 2017

#AfricaCom: Day three highlights

The last day of AfricaCom 2017 saw speakers and exhibitors building on the first two days of the conference, sharing knowledge, forming new partnerships, and talking about the vision for the continent of Africa...

11 Nov 2017

Egypt state firm looks to cash in on thriving mobile sector

As Egypt's mobile operators thrive, state-owned Telecom Egypt is entering the market in an effort to boost state revenues...

10 Nov 2017

ALL THE 2017 AFRICACOM AWARDS WINNERS!

Last night, 8 November 2017, saw the 10th AfricaCom Awards held at The Lookout in Granger Bay, Cape Town. 2017 marks AfricaCom's 20th anniversary...

9 Nov 2017

#AfricaCom: How innovation is better in Africa

Toby Shapshak, editor-in-chief of Stuff Magazine, shared some thoughts on how innovation is better in Africa at AfricaCom 2017. He highlighted some specific innovations to illustrate how the continent is leapfrogging into the future... (video)

By Ilse van den Berg 8 Nov 2017

Ericsson releases MEA Mobility Report 2017 at AfricaCom

Ericsson yesterday, 7 November 2017, in a briefing at AfricaCom 2017 released its Ericsson Middle East and Africa Mobility Report 2017, which predicts that LTE subscriptions will expand by 47%...

8 Nov 2017

US journalist in jail on charges of trying to topple Mugabe

A 25-year-old American journalist charged with attempting to overthrow Zimbabwe's President Robert Mugabe, on account of an alleged tweet that described the ageing leader as "selfish and sick", was remanded in custody Saturday after denying the accusations...

6 Nov 2017

Could the humble phone call be the future of digital CX?

We live in a text-first society. If one of your customers has a problem, your website is generally the first place they'll go. A customer resorting to a voice call should be a warning that their patience is really running thin...

By Rob Lith 31 Oct 2017

Airtel Sierra Leone rebranded Orange

Orange has launched its brand in Sierra Leone, building on its strong presence in sub-Saharan Africa with 50 million customers in 16 countries...

19 Oct 2017

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International

New research suggests organisations should embrace new messaging culture

Organisations that fail to adapt to the new messaging culture risk falling behind and losing customers, that's according to new international research from BT and Cisco.

6 Dec 2017

Amazon brings Alexa from the home to the office in a new AI push

WASHINGTON, US: Amazon has announced that it is bringing its Alexa digital assistant to the workplace, expanding artificial intelligence efforts that have gained traction in the home market.

4 Dec 2017

Google data-saving tool aims to help manage smartphone bills

SAN FRANCISCO, US: Google is taking aim at the "next billion" internet users with a way to stop smartphone apps from needlessly burning through costly mobile data allowances.

4 Dec 2017

Simple ways to protect your favorite gadgets

It's wonderful to get enthused about our personal gadgets and it doesn't take long to realize how much they enrich our lives. Although the most innovative apps and gadgets are often on the pricey side, they are well worth the price because they make our lives so much easier. In fact, it's sometimes hard to imagine how we got along without them. If it wasn't for that friend's recommendation or that blog post you stumbled on, you'd still be doing things the old, slow, and tedious way.

By Boris Dzhingarov, Issued by Monetary Library 30 Nov 2017

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