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How to thrive in the digital era

Forget about digital transformation until you have addressed how you plan to reinvent your business model to address the fundamental and irreversible shift in the way customers make purchasing decisions...

By Marc Gower 3 days ago

Speakers announced for Africa Tech Summit Kigali 2018

The first 25 speakers from leading tech companies across Africa have been announced for the upcoming Africa Tech Summit Kigali...

By Tom Jackson 27 Nov 2017

BICS to provide voice and data roaming services in Swaziland

BICS will be providing its complete range of voice and data roaming services to Swazi Mobile, Swaziland's recently launched second mobile network...

16 Nov 2017

Egypt state firm looks to cash in on thriving mobile sector

As Egypt's mobile operators thrive, state-owned Telecom Egypt is entering the market in an effort to boost state revenues...

10 Nov 2017

#AfricaCom: How innovation is better in Africa

Toby Shapshak, editor-in-chief of Stuff Magazine, shared some thoughts on how innovation is better in Africa at AfricaCom 2017. He highlighted some specific innovations to illustrate how the continent is leapfrogging into the future... (video)

By Ilse van den Berg 8 Nov 2017

NEC/XON Summit 2017: Making Africa smarter and safer

The NEC/XON ICT Summit 2017 kicked off on Monday, 6 November 2017. Keynote speakers included the likes of Carel Coetzee, CEO of XON and Hironobu Kurosaki, president and CEO of NEC Europe...

By Ilse van den Berg 7 Nov 2017

Could the humble phone call be the future of digital CX?

We live in a text-first society. If one of your customers has a problem, your website is generally the first place they'll go. A customer resorting to a voice call should be a warning that their patience is really running thin...

By Rob Lith 31 Oct 2017

#EntrepreneurMonth: Go out there and do something that you love

A startup born in a dorm room in 2007 is now a successful business with 36 stores around the country. To date, weFix has expertly repaired smartphones as well as tablets, laptops, and DJI drones for over 700,000 customers...

By Ilse van den Berg 20 Oct 2017

New brand campaign from MDXi

MDXi targets enterprise customers with new ‘Take a Break' campaign to increase awareness of the MDXi brand as a West African data centre company...

12 Oct 2017

Vodafone announces global brand relaunch

Vodafone has made a global announcement across all of its markets that it is relaunching its brand positioning, which marks the biggest relaunch it's had in its 33-year history...

By Jessica Tennant 6 Oct 2017

The economic impact of internet disruptions in sub-Saharan Africa

Internet shutdowns in sub-Saharan Africa have cost the region up to $237m since 2015, according to a report to be released by the Collaboration on International ICT Policy for East and Southern Africa...

6 Oct 2017

Driving effective strategies for travel and entertainment automation

Today's business traveller, more than ever, is driven by personalisation, efficiencies and convenience. Outdated processes and technologies to reconcile travel and entertainment (T&E) expenses are meeting with resistance and impacting...

28 Sep 2017

The automotive industry's nine pillars for exceptional customer experience

The digital revolution is not just apparent in the design and build of cars themselves, but digital tools are reshaping the automotive industry's customer buying and after-sales environments as well...

By Dereshin Pillay 28 Sep 2017

How will you speed through the digital trough of disillusionment?

Peter Sondergaard, Gartner executive VP for research, addressed CIOs and senior IT executives in his keynote at the annual Gartner Symposium/ITxpo in Cape Town...

By Ilse van den Berg 22 Sep 2017

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International

New research suggests organisations should embrace new messaging culture

Organisations that fail to adapt to the new messaging culture risk falling behind and losing customers, that's according to new international research from BT and Cisco.

6 Dec 2017

Amazon brings Alexa from the home to the office in a new AI push

WASHINGTON, US: Amazon has announced that it is bringing its Alexa digital assistant to the workplace, expanding artificial intelligence efforts that have gained traction in the home market.

4 Dec 2017

Google data-saving tool aims to help manage smartphone bills

SAN FRANCISCO, US: Google is taking aim at the "next billion" internet users with a way to stop smartphone apps from needlessly burning through costly mobile data allowances.

4 Dec 2017

Simple ways to protect your favorite gadgets

It's wonderful to get enthused about our personal gadgets and it doesn't take long to realize how much they enrich our lives. Although the most innovative apps and gadgets are often on the pricey side, they are well worth the price because they make our lives so much easier. In fact, it's sometimes hard to imagine how we got along without them. If it wasn't for that friend's recommendation or that blog post you stumbled on, you'd still be doing things the old, slow, and tedious way.

By Boris Dzhingarov, Issued by Monetary Library 30 Nov 2017

BBM Messenger's Adam Pattison on chat, dark social and the new mobile economy

On his visit from London to South Africa for the MMA (Mobile Marketing Association) Forum in Johannesburg on 2 November and Mobile Monday in Cape Town on 6 November, Adam Pattison, vice president, Americas & EMEA at BBM Messenger, shared insights into chat or dark social and how this is shaping the mobile economy.

By Jessica Tennant 20 Nov 2017

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