Social media mining: Critical to CX management in the digital age

As markets become increasingly globalised, saturated and competitive in the digital age, great focus is being placed on the customer experience (CX)...

By Julian Thomas 8 Nov 2018

#GoogleRetail: No room for silos in omnichannel retail

We're in living in an omnichannel world. We use a number of different paths to get to the products, info and services that we want. Search has become intuitive...

By Lauren Hartzenberg 6 Nov 2018

When AI meets your shopping experience it knows what you buy - and what you ought to buy

Whether you do your shopping online or in store, your retail experience is the latest battleground for the AI and machine learning revolution...

By Michael Milford and Gary Mortimer 29 Oct 2018

#GoogleRetail: Learn from the past then act swiftly to win at retail

As South African consumers place an increasing premium on the goods they buy, it's more important than ever that retailers give them the best possible customer experience...

25 Oct 2018

5 technologies improving retail customer engagement

With a sobering 0% growth reported in May 2018 for the global top 20 manufacturers, businesses need to know what the top tech customer engagement trends are...

By Eben Esterhuizen 24 Oct 2018

Corporate content should be part of your DNA

On the cusp of exciting and fruitful pan-African networking and trade, the time to make use of an unbiased B2B media showcase for all Africa's dynamic, entrepreneurial business communities is now...

Issued by Bizcommunity.com 24 Oct 2018

Customer experience focus for East Africa

Genesys Southern East Africa is expanding as the region seeks Customer Experience (CX) solutions...

24 Oct 2018

Bizcommunity Recruitment in Africa Focus

A comprehensive B2B Recruitment Focus from December 2018 to February 2019 will ensure that Bizcommunity is the go-to destination for all the B2B news you'll need to plan your HR and recruitment strategies in 2019...

Issued by Bizcommunity.com 23 Oct 2018

Individualisation: The powerful trend shaping retail customer experience

Rising inflation. Record petrol prices. A VAT increase. A technical recession. SA consumers are feeling the pinch...

By Ian Steyn 18 Oct 2018

Time to act on digital transformation

Digitisation has forever changed the consumer buying experience. The internet was once a simple tool to browse options and compare prices but has now become...

By Carmen Whateley 17 Oct 2018

Using tech to elevate the in-store customer experience

In today's competitive market, retailers need to create a compelling reason for customers to enter their stores. Smart use of technology offers one way to differentiate themselves from the competition...

16 Oct 2018

How African enterprises chart growth in the digital age

African businesses must ensure they stay a step ahead to survive and thrive by finding intelligent solutions which totally re-imagine customer experiences...

By Hans Zachar 9 Oct 2018

E-commerce needs ERP

E-commerce is growing rapidly and many will increase their online spend to get better deals, for its convenience and savings on shipping...

By Bernard Ford 9 Oct 2018

Survey reveals most consumers have underwhelming digital experiences

Across all industries, at least 84% of consumers say their experiences with using digital tools and services fall short of expectations...

8 Oct 2018

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