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Gaps in customer intelligence, delivery limiting opportunities - new CMO report

New research from Chief Marketing Officer (CMO) Council, SAP Hybris and SellingPower magazine indicates that sales and marketing need to own customer experience strategy...

19 Sep 2017

#Pamro2017: Customer expectations in a digital world

Wayne Hull, MD of Accenture Digital, spoke at Pamro 2017 on the topic of consumer expectations transcending traditional industry boundaries...

By Leigh Andrews 30 Aug 2017

#Pamro2017: Data is becoming the oil of consumer marketing

Leana Less, vice president of global connections and media at Coca-Cola, explores the benefits of agile marketing if done correctly at this year's Pamro conference...

By Juanita Pienaar 29 Aug 2017

Delivering a true omnichannel experience: what you need to know

With so many buzz words thrown around, omnichannel amongst them, it seems that retailers have completely lost sight on what a shopping experience is about...

By Lynette Hundermark 23 Aug 2017

#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

Sven Schoof, head of customer experience at Spree, discusses how to empower customers to interact with your brand...

By Lauren Hartzenberg 21 Aug 2017

#CEMAfrica2017: ‘Remember that I'm human' - your customer

There is an organisational shift taking place in the customer experience industry, where traditional siloed structures are breaking down to enable a culture of customer-centricity...

By Louise Marsland 21 Aug 2017

#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

How do you convince your colleagues in government to embrace citizen needs first and deliver excellent customer service and experience to citizens, meeting service delivery needs and solving their problems?

By Louise Marsland 18 Aug 2017

#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

CEM Africa attendees were presented with a choice of workshops to attend throughout the two-day summit. Here's why I'm glad I went with the session by James McDonald, solution consultant at Adobe, on how to be an experience-driven business...

By Leigh Andrews 17 Aug 2017

#CEMAfrica2017: Your employees are always on - now TRUST THEM

Chantel Botha of BrandLove shares why you need to trust your employees to run with their own ideas of the best possible customer experience they can offer at the first day of CEM Africa 2017.

By Leigh Andrews 17 Aug 2017

#CEMAfrica2017: CX predictions for the future, action to take TODAY

If all you do is talk about customer experience or CX in your silos, chances are your brand will be left in the dust. Here's why you need to cut the red tape and take the plunge, straight from the opening panel of CEM Africa 2017...

By Leigh Andrews 16 Aug 2017

MultiChoice dominates first-ever CXA Awards

MultiChoice won four out of the six awards awarded at the first-ever CXA Awards held at the Century City Convention Centre in Cape Town last night...

By Juanita Pienaar 16 Aug 2017

Customer Experience Management Summit returns to Cape Town

The sixth Customer Experience (CX) Management Summit in Africa, taking place mid-August, will explore current and future state of CX to strengthen the industry within the African continent...

24 Jul 2017

Building the right foundation for exceptional customer experiences

Richard Mullins, MD of MEA at Acceleration, on how important the foundation in a business is in leveraging excellent customer experience and being able to connect to your customers on all their various demanding channels...

By Richard Mullins 30 Jun 2017

How Spree is transforming its customer experience through technology

Kinetic Events interviews Sven Schoof, head of customer experience at Spree, on how the online retailer is transforming its customer experience...

29 Jun 2017

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International

Some essential things you'll need when starting a restaurant

In the United States, owning a restaurant is a proven business model because many people love to eat out, with a certain proportion of the general public even eating out more often than eating home-cooked meals - either because they dislike cooking or because they have demanding schedules and don't have the time or energy to cook much at home. Moreover, if your cuisine is exceptional, you will be able to ease up on paid marketing efforts after only a short while because your restaurant will attract a high volume of repeat business.

By Boris Dzhingarov, Issued by Monetary Library 7 hours ago

#BODJHB: Chris Weylandt on the basics of retail

In the afternoon on day two of the Johannesburg version of Business of Design, Chris Weylandt, founder and CEO of Weylandts, the contemporary furniture and décor chain store, explained his tactics to competing or rather leading in the retail game.

By Jessica Tennant 3 days ago

Cognac craze in US, China prompts Hennessy expansion

PARIS, France - The world's biggest brandy producer Hennessy on Wednesday opened a new plant in southwest France to try to satisfy the seemingly insatiable thirst for its liquor in the US and Asia.

19 Oct 2017

Bidding war heats up for $5bn second Amazon HQ

NEW YORK, US - It's the prize of a lifetime - a $5 billion investment creating 50,000 well-paid jobs that everyone wants, but only one US city will get.

19 Oct 2017

#EntrepreneurMonth: Chris Weylandt on the business of contemporary home decor design

Chris Weylandt, founder and CEO of furniture and decor retailer Weylandts, forms part of the impressive line-up at this year's Business of Design conference held in Cape Town last week and Johannesburg this week.

By Lauren Hartzenberg 18 Oct 2017

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