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E-commerce and millennials

Millennials have such close ties to online shopping and smartphone usage, but what does e-commerce mean to them?...

By Fiona Brauns 18 Apr 2018

Empathy - a two-way street in customer service

It's no secret that personalisation is essential in developing a successful customer experience. Central to that is getting to know all you can about your customer and using that information to drive the interaction...

By Wynand Smit 18 Apr 2018

The role of mobile in building brand loyalty

With falling consumer confidence and a slow economic growth outlook, brands are intensifying the fight for consumer loyalty...

By Nicholas Bednall 16 Apr 2018

Castle Lite's 'Unlocks' concert brings the brand's purpose to life

Juanita Pienaar asks Castle Lite director Becky Opdyke how music ties into the message the brand is trying to convey to its consumers, specifically through the Castle Lite 'Unlocks' concerts...

By Juanita Pienaar 16 Apr 2018

Kenya: Mobile commerce deals pass $10bn mark

The value of mobile commerce transactions in Kenya has passed the Ksh1 trillion ($10 billion) mark for the first time...

16 Apr 2018

African bottling giant unveils new head office in PE

Coca-Cola Beverages Africa has announced the opening of its new head office in Port Elizabeth. The building will house the largest Coca-Cola bottler on the African continent...

13 Apr 2018

Ghana's Kudobuzz makes second acquisition of year

Ghanaian startup Kudobuzz has made its second acquisition of the year, purchasing RetailTower, an e-commerce product that allows merchants to list their products across multiple shopping engines...

By Tom Jackson 12 Apr 2018

Builders Warehouse African expansion gains momentum with third store in Mozambique

Builders Warehouse embarked on its African expansion in 2011 and is about to open its seventh store on the continent and the third store in Mozambique...

11 Apr 2018

Adidas store numbers to contract as focus shifts to online

Footwear and apparel brand Adidas will be closing stores as it ramps up investment in online retail, with an aim to more than double its digital sales to €4bn by 2020...

10 Apr 2018

Big brands ripping off street art is not cool: why illegal graffiti should be protected by copyright

When street artist Jason "Revok" Williams sprayed his trademark chevrons on a handball court in Brooklyn, he probably didn't imagine he would end up in a legal fight with a high-street fashion giant for breach of copyright...

By Enrico Bonadio 9 Apr 2018

AB InBev plans to build $100m brewery in Tanzania

Global brewer Anheuser-Busch InBev (AB InBev) is looking to build a $100 million brewery in Dodoma, Tanzania...

9 Apr 2018

Easy steps to effective crisis communication

Organisations and their brands need to take consumers into their confidence when facing a crisis. Although this seems straightforward, it is rarely the case...

By Madelain Roscher 3 Apr 2018

Coke bottler dedicates R3.9bn of procurement spend to black suppliers

Coca-Cola Beverages SA is committing to divert R3.9 billion in procurement spend, or 30% of the total, to black-owned and black women-owned organisations over the next three years...

28 Mar 2018

World's largest macadamia factory opened in White River

The South African market is largely driven by exports and, as demand increases, we have seen hectares under macadamias trees increasing rapidly in South Africa's macadamia growing areas...

By Marike Brits 28 Mar 2018

Why Africa's Free Trade Area offers so much promise

Africa's free trade area aims to create a single market for goods and services in Africa. By 2030 the market size is expected to include 1.7 billion people with over USD$ 6.7 trillion of cumulative consumer and business spending...

By Landry Signé 27 Mar 2018

#ECMA18: It's not an apocalypse, it's a retail revolution

As store closures continue across the globe, we're witnessing the demise of physical retail as we know it...

By Lauren Hartzenberg 26 Mar 2018

Kenya's Twiga Foods partners IBM for blockchain-based microfinancing

Kenyan agri-tech startup Twiga Foods has partnered IBM Research to extend access to microloans to 220 food stall retailers across Kenya using a blockchain-based financing system...

By Tom Jackson 19 Apr 2018

Mondelez inaugurates $90m 'factory of the future' in Bahrain

Snack foods giant Mondelez International has invested $90 million into its newest 'factory of the future' in the Kingdom of Bahrain...

19 Apr 2018

Kenya's MoBar Delivery brings alcohol to your door

Kenyan startup MoBar Delivery is connecting consumers with suppliers via couriers using a mobile app, streamlining and simplifying distribution of goods, starting with alcohol...

By Tom Jackson 12 Apr 2018

Pizza Hut on track with ambitious African expansion

Pizza Hut's African growth story continues as the restaurant chain celebrates the opening of its 100th store in sub-Saharan Africa in the historic Ghandi Square, Johannesburg...

26 Mar 2018

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